Customer Experience Director

6 days ago


South Kelsey CP, United Kingdom Sainsbury'S Full time
Lead Customer Experience Manager Role

We're seeking an exceptional Customer Experience Director to drive our in-store experience to new heights. As a key member of our retail leadership team, you'll be responsible for leading and inspiring a management team to deliver exceptional customer experiences.

The ideal candidate will have strong leadership skills, with the ability to motivate and guide their team to achieve excellent results. A passion for customer service and a willingness to develop and implement innovative solutions to enhance the customer experience are essential.

This is an exciting opportunity to join our Sainsbury's family and contribute to our goal of delivering outstanding customer experiences across all our stores. You'll receive comprehensive training and support to ensure your success in this role.

Key Responsibilities:

  • Lead and manage a team of managers to deliver exceptional customer experiences
  • Develop and implement strategies to improve customer satisfaction and loyalty
  • Collaborate with other departments to ensure seamless store operations
  • Maintain a deep understanding of customer needs and preferences

What We Offer:

  • A competitive salary of £60,000 - £80,000 per annum, depending on experience
  • A comprehensive benefits package, including a discount card, free food and hot drinks, generous holiday entitlement, and more
  • Ongoing training and development opportunities to help you succeed in your role

About Us:

Sainsbury's is one of the UK's largest retailers, with a long history of providing high-quality products and services to our customers. We're committed to creating a positive and inclusive work environment that allows our colleagues to thrive and grow.


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