Service Delivery Manager
6 days ago
We are seeking an experienced Service Delivery Manager to join our team at Creed Foodservice Ltd. As a key member of our operations team, you will be responsible for delivering exceptional customer service and driving business growth.
Job Responsibilities
- Manage and motivate a team of Customer Service Executives.
- Recruit, train, and develop Telesales and Customer Service teams.
- Contribute to a diverse and inclusive culture through coaching and mentoring.
- Ensure professionalism and a great customer experience.
- Motivate team members and assess performance.
- Coach and develop team members through call monitoring and training.
- Presentation of new processes to the team.
- Daily huddles and communication between teams.
- Customer queries and complaints handling.
Requirements
- Excellent leadership and coaching skills.
- Experience in training and developing team members.
- Flexible approach and commercial acumen.
- Keen interest in Food and a good understanding of foodservice.
- Implementation of improvement projects.
- Root cause analysis and critical thinking skills.
Salary and Benefits
We offer an estimated salary of £30,000 - £40,000 per annum, depending on experience, for this Temporary role, along with a range of benefits including professional development opportunities and a competitive compensation package.
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