Sales Excellence Champion
4 weeks ago
Internal Sales Advisor Role Overview
We are seeking a highly motivated and customer-focused Internal Sales Advisor to join our Customer Excellence team at HSS Hire Group. As an Internal Sales Advisor, you will be responsible for championing world-class customer service by dealing with inbound sales enquiries, upselling, and cross-selling wherever possible.
Key Responsibilities:
- Respond to all inbound enquiries as quickly as possible to convert into an order, processing and managing from inbound (email/web/chat/phone) contact
- Raise contracts and administer customer orders with attention to detail to ensure we prevent queries, invoice issues, and disputes at the front end of the transaction
- Work with our operations teams and those of our re-hire partners in a calm and collected way to ensure customers get the equipment they need when they need it
- Effectively cross-sell, upsell, and maintain a thorough understanding of our products and services, introducing customers to new and innovative products and educating them about the full product and service offer across our divisions
- Meet and exceed sales targets and KPI's such as revenue, profitability, call volumes, and quality, talk time, data enrichment
Requirements:
- Customer-obsessed with an eye for detail, able to multitask, and have good commercial awareness
- Resilience and tenacity
- Experience of inbound and outbound telesales or telemarketing, with a proven track record of achieving results by building relationships and using a consultative approach
- Professional and effective all-round communication and telephone skills to build relationships and ensure expectations are met
About HSS Hire Group:
We celebrate diversity and inclusivity and believe that everyone should have the opportunity to contribute and thrive within our workforce. We are committed to being a Disability Confident Committed Employer and would like to encourage you to apply regardless of your experience.
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