Donation Collection and Delivery Support Specialist

2 days ago


Portsmouth, Portsmouth, United Kingdom The Rowans Hospice Full time

Job Summary

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The Rowans Hospice is seeking a skilled and enthusiastic individual to join our Retail Business Support team as a Donation Collection and Delivery Support Specialist.

About The Job

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This role involves supporting the Donation Collection and Delivery process, providing excellent customer service via the telephone, and collaborating with the Retail Business Support Team.

Responsibilities and Duties

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  1. Provide Excellent Customer Service: Respond to phone inquiries from donors and customers in a friendly and professional manner.
  2. Manage Booking and Scheduling: Ensure timely donation collections and deliveries, managing bookings and scheduling appointments.
  3. Enter Data Accurately: Accurately enter booking information into our system.
  4. Collaborate with the Team: Work closely with the Retail Business Support Team to achieve common goals.

Working Environment and Benefits

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The successful candidate will have the opportunity to work in a dynamic and supportive environment with a dedicated team of staff and volunteers.

We are committed to ensuring the safety and welfare of all children and vulnerable adults needing our care and support.


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