IT Support Professional

3 weeks ago


Nottingham, Nottingham, United Kingdom Kerridge Commercial Systems Group Full time
Opportunity Summary

Kerridge Commercial Systems Group is a leading software provider in the rental industry, delivering fully integrated trading and business management solutions to companies worldwide. We are seeking an experienced IT Support Professional with expertise in SQL to join our team as a SQL Expertise specialist.

Key Responsibilities:
  • Provide technical support to customers via phone, email, and chat
  • Investigate and resolve complex application and data issues
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Mentor and provide feedback to junior team members

Requirements:
  • Strong experience in a similar application support role, preferably for a complex ERP system
  • Excellent investigation skills and ability to troubleshoot complex technical issues
  • Strong MS SQL Server database experience, including writing and running traces/scripts
  • Experience troubleshooting Microsoft Operating Systems (Server and Desktop Editions)
  • LAN/WAN networking and general networking concepts (TCP/IP, DNS)

Benefits:
  • A competitive salary range of £50,000 - £70,000 per annum, depending on experience
  • Ongoing training and development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a global team and contribute to the success of a market-leading software provider


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