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Service Desk Analyst

2 months ago

Northampton, Northamptonshire, United Kingdom Northampton General Hospital Full time
Job Title: Service Desk Analyst

We are seeking a highly motivated and experienced Service Desk Analyst to join our team at Northampton General Hospital. As a Service Desk Analyst, you will be responsible for providing exceptional customer service and technical support to our staff and patients.

About the Role

The successful candidate will have a strong background in IT service management, with experience in incident and request management. You will be responsible for resolving technical issues, escalating complex problems to senior technicians, and providing guidance to junior team members.

Key Responsibilities
  • Provide technical support to staff and patients via phone, email, and in-person
  • Resolve technical issues in a timely and efficient manner
  • Educate staff on IT best practices and procedures
  • Collaborate with senior technicians to resolve complex technical issues
  • Provide guidance and support to junior team members
Requirements
  • Strong background in IT service management
  • Experience in incident and request management
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment
  • Strong problem-solving skills
What We Offer

We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. If you are a motivated and experienced Service Desk Analyst looking for a new challenge, we encourage you to apply.