IT Support Analyst

2 weeks ago

Northampton, Northamptonshire, United Kingdom Bright Horizons UK Full time
Job Title: 1st Line IT Support Analyst

Join Bright Horizons UK as a 1st Line IT Support Analyst and be part of a dynamic team that provides exceptional support to our customers. As a key member of our IT Service Desk, you will be the first point of contact for customers throughout the business, providing timely and effective technical support to resolve their issues.

Key Responsibilities:
  • Provide 1st contact technical problem analysis and resolution of client issues using available Service Desk tools.
  • Escalate calls to the appropriate team when necessary.
  • Maintain a high degree of customer service for all support queries and adhere to all service management principles, KPI's and SLA's.
  • Remote support of users.
  • Experience of troubleshooting, supporting or maintaining Windows and other PC and virtual environments.
Requirements:
  • Ticketing systems.
  • Office 365 / 2016.
  • Windows 10 / 11.
  • Active Directory.
  • Exchange Admin Centre.
Desirable Experience/Qualities:
  • ITIL Processes.
  • Service Desk - Tier 1.
  • Triaging.
  • Basic Knowledge of Networking.
  • Hardware Troubleshooting.
  • Customer Service Orientated – via all mediums.
  • Technical Curiosity.

We are committed to creating inclusive environments where everyone has a sense of belonging and has the opportunity to contribute and thrive in meaningful and impactful ways. We are an inclusive employer and welcome people from all backgrounds to apply. We will consider reasonable adjustments required by applicants. If you share our passion, values, and have most of the skills listed, we encourage you to apply – as you may be just what we are looking for.

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