Administrative Coordinator

2 weeks ago

Beverley, East Yorkshire, United Kingdom Bupa Full time

Job Title: Administrative Coordinator

Job Summary:

We are seeking an experienced Administrative Coordinator to join our team at Bupa. As an Administrative Coordinator, you will play a key part in ensuring the smooth running of our administration tasks and supporting our customer-facing colleagues in delivering exceptional standards of customer service and patient care.

Key Responsibilities:

  • Coordinate all back-of-house administration requirements to ensure the smooth running of administration tasks.
  • Support customer-facing colleagues in delivering exceptional standards of customer service and patient care.
  • Proactively manage local mailboxes and emails to ensure timely responses to customer queries.
  • Maintain a well-presented reception and waiting area to provide a welcoming environment for customers.
  • Ensure customer reports are dispatched within the desired time frame, including effective management of abnormal results.
  • Prepare and distribute appointment packs, clinical files, and consent forms to customers.
  • Manage results and follow up with suppliers to ensure turnaround within agreed SLAs.
  • Process payments, invoices, added charges, and credit notes upon customer departure.
  • Organize documents to ensure a quick turnaround, working in date order and prioritizing to meet deadlines.
  • Assist in bookings of mammograms and MSK referrals where delivered at the centre.
  • Post – collect, open, date stamp, distribute incoming post, and post outgoing post.
  • Generate letters as required by the business.
  • Monitor stocks and order goods when required.

Requirements:

  • PC literate with excellent knowledge of MS Office packages.
  • Experience of working within a busy clinical environment.
  • Medical Secretary experience.
  • Some previous leadership experience and people management skills (desirable).
  • Customer service experience and highly customer-focused.
  • Excellent interpersonal, written, and verbal communication skills.
  • Excellent organisation and time management skills.

About Bupa:

We are a health insurer and provider with no shareholders. Our customers are our focus, and we reinvest profits into providing more and better healthcare for the benefit of current and future customers.

Our benefits are driven by what matters to our people. We believe all our colleagues should be rewarded for their efforts. We offer a range of benefits to support both your physical and mental wellbeing, including:

  • 25 days holiday, increasing through length of service, with option to buy or sell.
  • Bupa health insurance as a benefit in kind.
  • An enhanced pension plan and life insurance.
  • Onsite gyms or local discounts where no onsite gym available.
  • Various other benefits and online discounts.

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