Account and Data Manager

3 weeks ago


Tonbridge, Kent, United Kingdom Sy3 Full time

At Sy3, we are seeking an experienced Account Manager to join our well-established team in the aviation industry. The successful candidate will be responsible for managing the account from initial quotation point to delivery completion, liaising between customers and coordinating with internal departments, handling general enquiries, raising quotations, invoices, and follow-ups.

The role involves a strong focus on customer service, maximizing orders for the business, and client retention. You will have the ability to prioritize work, meet deadlines, and understand the company products and services. A knowledge of the aviation sector would be a benefit but is not essential.

Key Responsibilities
  • Be the primary contact between customers, team leaders, and internal departments to meet goals and objectives.
  • Manage the retention, expansion, and overall satisfaction of the client base.
  • Proactively manage quotations and order processing.
  • Serve as the main point of contact for client issues and be responsible for overseeing the plan of action to resolve any issues.
  • Actively promote the wider range of products and services available.
Required Skills
  • Strong networking skills and the ability to build relationships both internally and externally.
  • Strong administrative and personal organizational skills.
  • Excellent literacy and numeracy skills.
  • Strong attention to detail.
  • Positive attitude, good initiative, and an aptitude for problem solving.
  • Good computer literacy and knowledge of Outlook, Word, Teams, and Excel programs.
  • Experience with an ERP or CRM system is an advantage, but systems training will be provided.
Working Hours

Monday to Friday, office-based role, 8am - 4.30pm or 8.30am - 5pm.

Salary

GBP24,000 - GBP30,000.

Benefits

Free parking, casual dress, company events, company pension scheme, future stock ownership plan.



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