Technical Support Specialist
2 months ago
We are seeking a highly skilled and motivated Technical Support Specialist to join our team at QuoStar. As a key member of our Service Desk, you will be responsible for providing exceptional technical support and customer service to our clients.
Key Responsibilities- Technical Support: Provide timely and effective technical support to clients via phone, email, and remote support tools.
- Ticket Management: Log and manage tickets, prioritize service requests, and provide regular updates to clients.
- Communication: Possess excellent written and verbal communication skills to effectively communicate with clients, end-users, and third parties.
- Problem-Solving: Demonstrate a natural flair for learning and utilizing QuoStar's internal Service Desk systems and tools to resolve technical issues.
- Team Collaboration: Work closely with Tiered engineers to provide support and guidance as needed.
- SLA Management: Manage Service Desk ticket queues to ensure Response and Resolution SLAs are met.
- Experience: At least 1 year of experience in a Customer Service environment, preferably in a technical support role.
- Education: IT degree, A-Level, or equivalent.
- Skills: Strong technical knowledge of PC hardware, networking, and MS operating systems.
- Personal Qualities: Driven, flexible, and approachable with a can-do attitude.
Shift hours will include:
- Dayshifts: 07:00-16:00 / 08:00–16:30 / 09:00–17:30
- Evening Shifts: 15:00–22:00 Monday – Friday
- Night Shifts: 20:30 – 08:30 Monday – Sunday on a 4 on/4 off shift pattern
These shifts are pro-rata, and a shift rotation will be in place to cover these hours. Out-of-Hours Shift Bonus & Weekend Bonus paid as extra.
-
Technical Installation Specialist
2 weeks ago
Bournemouth, Bournemouth, United Kingdom Rise Technical Recruitment Full timeJob OverviewRise Technical Recruitment is seeking a skilled Technical Installation Specialist to join our team. As a specialist in AV installation, you will be responsible for delivering high-quality installations and providing exceptional customer service.Key ResponsibilitiesInstall and configure AV systems in commercial and residential settingsProvide...
-
IT Support Specialist
2 months ago
Bournemouth, Bournemouth, United Kingdom Jigsaw Specialist Recruitment Full timeExciting Opportunity for IT Support Technician in Bournemouth**Job Summary:**We are seeking an experienced IT Support Technician to join our team in a higher education setting. As a key member of our IT team, you will be responsible for delivering exceptional IT support to students and staff.**Key Responsibilities:*** Provide technical support and assistance...
-
Technical Support Specialist
1 week ago
Bournemouth, Bournemouth, United Kingdom 4Com Plc Full timeOur Technical Support team at 4Com is a dynamic and enthusiastic group, and we are looking for like-minded individuals who thrive in a fast-paced environment. We pride ourselves on providing fantastic training and ongoing support to help you succeed in your role.As a Technical Support Specialist, you will be responsible for providing technical telephone...
-
Technical Support Specialist
2 weeks ago
Bournemouth, Bournemouth, United Kingdom 4Com Plc Full timeOur Technical Support Team at 4Com is a dynamic and enthusiastic group, and we are looking for like-minded individuals who thrive in a fast-paced environment. We excel in everything we do and pride ourselves on fantastic training and ongoing support to provide you with the tools you need to succeed.As a Technical Support Specialist, you will be responsible...
-
Technical Support Specialist
2 weeks ago
Bournemouth, Bournemouth, United Kingdom 4Com Plc Full timeOur Technical Support team at 4Com are a motivated and enthusiastic bunch, and we are looking for like-minded individuals who thrive in a fast-paced environment. We excel in everything we do and pride ourselves on fantastic training and ongoing support to provide you with the tools you need to succeed.As a Technical Support Specialist, you will be...
-
Technical Support Specialist
2 weeks ago
Bournemouth, Bournemouth, United Kingdom 4Com Plc Full timeOur Technical Support team is a dynamic and enthusiastic group, and we are seeking like-minded individuals who thrive in a fast-paced environment. We pride ourselves on providing fantastic training and ongoing support to equip you with the tools you need to succeed.As a Technical Support Specialist at 4Com, you will be responsible for delivering exceptional...
-
Technical Support Specialist
4 weeks ago
Bournemouth, Bournemouth, United Kingdom CRS Full timeTechnical Support SpecialistAre you passionate about delivering exceptional technical support and resolving complex issues? We're seeking a skilled Technical Support Specialist to join our team at CRS, a leading fintech player with a strong focus on innovation and customer satisfaction.About the Role:We're looking for a highly motivated and analytical...
-
Technical Support Specialist
4 weeks ago
Bournemouth, Bournemouth, United Kingdom CRS Full timeTechnical Support SpecialistAre you passionate about delivering exceptional technical support and resolving complex issues? We're seeking a skilled Technical Support Specialist to join our team at CRS, a leading fintech player with a strong focus on innovation and customer satisfaction.About the Role:We're looking for a highly motivated and analytical...
-
Technical Support Specialist
4 days ago
Bournemouth, Bournemouth, United Kingdom 4Com Plc Full timeTechnical Support Specialist at 4Com PlcWe are seeking an enthusiastic and motivated individual to join our Customer Support team. As a Technical Support Specialist, you will be responsible for providing telephone support to our customers to maintain their systems.Responsibilities:Provide 1st line telephone support to customers.Support the technical team in...
-
Technical Support Specialist
3 weeks ago
Bournemouth, Bournemouth, United Kingdom CRS Full timeTechnical Support SpecialistCRS is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our partners, lenders, retailers, and consumers.Key Responsibilities:Triage and resolve technical support issues raised by our Client Services TeamSet up and...
-
Technical Support Specialist
3 weeks ago
Bournemouth, Bournemouth, United Kingdom CRS Full timeTechnical Support SpecialistCRS is seeking a skilled Technical Support Specialist to join our team. As a key member of our support team, you will be responsible for providing technical assistance to our partners, lenders, retailers, and consumers.Key Responsibilities:Triage and resolve technical support issues raised by our Client Services TeamSet up and...
-
Technical Support Specialist
3 weeks ago
Bournemouth, Bournemouth, United Kingdom CRS Full timeTechnical Support SpecialistAre you passionate about delivering exceptional technical support and resolving complex issues? Do you have a knack for analyzing problems and finding creative solutions? We're seeking a skilled Technical Support Specialist to join our team at CRS, a leading fintech player in the retail finance industry.About the Role:Triage and...
-
Technical Support Specialist
3 weeks ago
Bournemouth, Bournemouth, United Kingdom CRS Full timeTechnical Support SpecialistAre you passionate about delivering exceptional technical support and resolving complex issues? Do you have a knack for analyzing problems and finding creative solutions? We're seeking a skilled Technical Support Specialist to join our team at CRS, a leading fintech player in the retail finance industry.About the Role:Triage and...
-
Technical Support Specialist
2 weeks ago
Bournemouth, Bournemouth, United Kingdom https:www.energyjobline.comsitemap Full timeWe are seeking a skilled Technical Support Specialist to join our team at Courtney Thorne, a leading technology and service provider across the care home sector and the NHS. As a Technical Support Specialist, you will be responsible for providing a highly responsive level of helpdesk technical support on our systems via any media for customers and CT staff...
-
Technical Support Specialist
2 weeks ago
Bournemouth, Bournemouth, United Kingdom ESET Full timeJob SummaryESET is seeking a skilled Technical Support Specialist to provide exceptional technical product support to our customers, partners, and internal personnel. The ideal candidate will possess a strong understanding of computer systems, networks, and software applications, as well as excellent communication and problem-solving skills.Responsibilities...
-
Technical Support Specialist
1 month ago
Bournemouth, Bournemouth, United Kingdom ESET DACH Full timeJob Title: Technical Support SpecialistJob Summary:ESET DACH is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical product support to all ESET customers, partners, resellers, and internal personnel.Responsibilities:Answer and address all incoming support...
-
Technical Support Specialist
1 month ago
Bournemouth, Bournemouth, United Kingdom ESET DACH Full timeJob Title: Technical Support SpecialistJob Summary:ESET DACH is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical product support to all ESET customers, partners, resellers, and internal personnel.Responsibilities:Answer and address all incoming support...
-
Technical Support Specialist
2 weeks ago
Bournemouth, Bournemouth, United Kingdom ESET Full timeJob SummaryESET is seeking a skilled Technical Support Specialist to provide expert product support to our customers, partners, and internal personnel. The ideal candidate will possess a strong understanding of computer systems, networks, and software, as well as excellent communication and problem-solving skills.Responsibilities and Duties Provide technical...
-
Technical Support Specialist
1 month ago
Bournemouth, Bournemouth, United Kingdom ESET DACH Full timeAbout the RoleESET DACH is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical product support to all ESET customers, partners, resellers, and internal personnel.ResponsibilitiesAnswer and address all incoming support calls from customers; both internal and...
-
Technical Support Specialist
1 month ago
Bournemouth, Bournemouth, United Kingdom ESET DACH Full timeAbout the RoleESET DACH is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical product support to all ESET customers, partners, resellers, and internal personnel.Key ResponsibilitiesAnswer and address all incoming support calls from customers; both internal...