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Frontline Support Specialist

3 weeks ago

Ipswich, Suffolk, United Kingdom beBee Professionals Full time £22,000 - £28,000

Frontline Support Specialist

We are looking for a skilled Frontline Support Specialist to provide exceptional customer service and support in Ipswich, United Kingdom.

Key Responsibilities:

  • Respond to customer inquiries in a prompt and professional manner.
  • Provide product and service information to meet customer needs.
  • Identify and resolve customer issues efficiently, escalating when necessary.
  • Maintain accurate records of customer interactions and follow-up tasks.
  • Collaborate with internal teams to deliver seamless customer experiences.

Requirements:

  • Proven experience in a customer-facing role.
  • Excellent verbal and written communication skills.
  • Strong problem-solving and analytical skills.
  • Familiarity with CRM systems and Microsoft Office.

What We Offer:

  • Competitive estimated salary £28,000 - £35,000 per year, based on experience.
  • Pension scheme and comprehensive benefits package.
  • Ongoing training and development opportunities.
  • A dynamic and supportive work environment.