Estate Intelligence Systems Support Lead

11 hours ago

Leatherhead, Surrey, United Kingdom KBR, Inc. Full time
About KBR and the Project

KBR has developed and implemented an innovative, cost-effective solution for the strategic management of estates and facilities services. Our Estates Intelligence model and 6 A methodology; Aggregation, Automation, Asset Management, Assurance, Audit and Analytics, enable the strategic management of estates and facilities services, which is an evolving model in the FM market.

The Role

We are actively recruiting to expand our team to deliver current and future public sector Estates Intelligence contracts. The team is looking for a Systems Support Lead with experience in leading a team to carry out day-to-day operations and provide 1st line and 2nd line support to consistently meet our client obligations.

Key Responsibilities
  • Personal development of direct reports
  • Internal and external stakeholder management
  • Service transition
  • Operational planning & reporting
  • Working with suppliers to deliver the service obligations to KBR's clients

The role requires an appreciation of supporting systems hosted in the cloud and technologies, including Microsoft technologies. In-depth understanding and extensive experience in operating environments compliant with ITIL standards are essential.

Requirements
  • ITIL Foundation or Practitioner certification
  • Degree qualified in IT / Computer Science / Cyber Security
  • Hybrid (2-3 days office and WFH) with occasional travel to Swindon

Candidates should excel in identifying process improvements, fostering relationships, and integrating new scopes into service. In addition to competitive benefits and professional development, our people are empowered to use all their potential, creating meaningful change for themselves and our clients.

Inclusion and Diversity at KBR

Our individual differences and perspectives bring enhanced value to our teams and help us develop solutions for the most challenging problems. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

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