Estates Support Team Leader

1 day ago

Leatherhead, Surrey, United Kingdom KBR, Inc. Full time
About KBR and the Project

KBR has developed a cutting-edge solution for strategic estate and facilities management. Our innovative Estates Intelligence model and 6 A methodology enable effective management of estates and facilities services, a pioneering approach in the FM industry.

As part of our ongoing growth, KBR is actively recruiting to expand its team and deliver current and future public sector Estates Intelligence contracts.

About the Role

We are seeking a Systems Support Lead to lead a team in day-to-day operations and provide first-line and second-line support to meet client obligations. The role involves personal development of direct reports, internal and external stakeholder management, service transition, operational planning and reporting, and working with suppliers to deliver service obligations to KBR's clients.

The ideal candidate will have in-depth understanding and extensive experience in operating environments compliant with ITIL standards. Supervising a workload of 5+ support analysts, providing line management for Support Analysts, including performance reviews, training, and handling escalated queries.

The role requires an appreciation of supporting systems hosted in the cloud and technologies, with a focus on Microsoft technologies. The Systems Support Lead will adhere to tight deadlines for continuous improvement, conduct root cause analysis, implement changes, and ensure effective communication across the organization.

Required Skills & Qualifications
  • ITIL Foundation or Practitioner certification
  • Experience in using Jira or similar tool to manage tickets raised by customers
  • Hold or be eligible to apply for Security Clearance to CTC level
INCLUSION AND DIVERSITY AT KBR

KBR values individual differences and perspectives, which bring enhanced value to our teams and help us develop solutions for complex problems. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status, or any other characteristic protected by federal, state, or local law.

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