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Service Desk Manager
2 months ago
We are seeking a highly skilled Service Desk Manager to join our team at In Technology Group Limited. As a key member of our IT support team, you will be responsible for managing a team of support professionals, implementing best practices, and collaborating with stakeholders to enhance the overall efficiency and effectiveness of our service desk.
Key Responsibilities:- Contribute to the development of our clients' vision and solutions, adding value to our business.
- Work collaboratively with our team to deliver exceptional service to our clients.
- Maintain accurate and up-to-date IT team documentation.
- Build strong relationships with our clients through excellent customer service and professionalism.
- Assist senior engineers with business infrastructure projects as needed.
- Lead and manage our service desk team, ensuring high performance and productivity.
- Oversee the operational aspects of our service desk, ensuring seamless delivery of services.
- Bachelor's degree in Computer Science, Information Technology, or a related field (desired).
- Minimum of 5 years of experience in IT service desk management or a related role.
- Strong understanding of ITIL frameworks and best practices.
- Proven experience in team management, performance evaluation, and coaching.
- Excellent communication, interpersonal, and leadership skills.
- Proficiency in IT service management tools and software.
- Able to analyze data, identify trends, and implement process improvements.
In Technology Group Limited is acting as an Employment Agency in relation to this vacancy.
