Customer Service Representative Spanish
4 weeks ago
About Us: At Tripadvisor, we're passionate about helping travelers find and book unique experiences. As a key member of our team, you'll play a vital role in delivering exceptional customer service to our Spanish-speaking customers.
Job Summary: We're seeking a highly motivated and customer-focused individual to join our team as an Escalation Resolution Associate Spanish. In this role, you'll be responsible for resolving customer queries through phone, chat, and email, ensuring the highest level of customer satisfaction.
Key Responsibilities:
- Provide exceptional customer service to Spanish-speaking customers through phone, chat, and email.
- Resolve customer queries in a timely and professional manner.
- Utilize software tools to navigate customer accounts, research, and review policies.
- Communicate effective solutions to customers in a fun and fast-paced environment.
Requirements:
- Fluency in Spanish.
- Minimum of six months of experience in customer service in an office or call centre setting.
- Good command of English (verbal and written).
- Typing, phone, and computer navigation skills.
- Ability to cope well in a high-pressure environment while maintaining high-quality outputs.
Preferred Qualifications:
- Previous call centre customer service experience.
- Experience delivering service through multiple channels, including phone, email, chat, video calls, or social media.
What We Offer:
- A fun and fast-paced work environment.
- Opportunities for career growth and development.
- A competitive salary and benefits package.
How to Apply: If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer service, please submit your application.
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