Account Management Specialist

4 weeks ago


London, Greater London, United Kingdom Smartsheet Full time

At Smartsheet, we empower teams to manage projects and automate workflows with simple no-code tools.

About the Role

We are seeking an Account Management Specialist to join our team in the EMEA region. This role will focus on managing cash collections and resolving billing queries for our customers across the EMEA managed area.

You will work closely with our customers, Sales, and Customer Success teams to deliver a high-quality customer experience. The successful candidate will be responsible for:

  • Managing their own portfolio of customer accounts
  • Reducing ageing and increasing cash collections
  • Collaborating with stakeholders to resolve billing queries and ensure timely payment
  • Participating in regular debt reviews
  • Managing high volumes of inbound queries
  • Driving process improvement initiatives

In return, you can expect:

A competitive salary of £40,000-£60,000 per annum, depending on experience, plus a range of benefits including equity, employee stock purchase program, pension contributions, and flexible working options.

Requirements

To succeed in this role, you will need:

  • Fluency in French (required)
  • 3+ years of experience in commercial collections or a related field
  • A proven track record of meeting or exceeding collections targets
  • Customer service and ticket/case management experience
  • Excellent verbal and written communication skills
  • Attention to detail and ability to work independently
About Us

Smartsheet is a tech company with a human story to tell. We believe in empowering teams to manage projects, automate workflows, and build new solutions using simple no-code tools. Our mission is to help organizations achieve more by streamlining processes and improving collaboration.



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