Organisation and Planning Expert

7 days ago


NE QJ, United Kingdom M Group Services Full time
About the Role

We are seeking a highly organised and able individual to join our team as a Scheduling Coordinator. As a key member of our organisation, you will be responsible for maintaining a high level of organisation while working to tight timescales.

You will be ensuring that activities are closed down effectively and playing an essential part in the Smart Meter installation process. This role includes both inbound and outbound calls, supplier and customer facing contact, and emergency calls from customers that require immediate attention and escalation.

In this exciting opportunity, you will have the chance to progress and grow with our company into Senior Scheduling team members.

Key Responsibilities:
  • Maximise Meter Worker's schedule and complete jobs in the required timescales (£32,000 - £40,000 per annum)
  • Utilise hand held tablets to accept, progress and close jobs
  • Liaison with Meter Worker's and District Technical Manager's where deviations are identified
  • Customer facing communications to customer where changes occur to the appointment schedule
  • Daily jeopardy management in line with contractual obligations
  • Raising of conflicting priorities to Scheduling Managers with view to process resolutions
  • Management of emergency and unassigned tasks
  • Deputise for Cell Manager
Company Benefits:
  • 25 days holiday + 8 days bank holiday
  • Access to employee assistance programmes
  • Online GP Service, 24 hours a day, 365 days a year
  • Discounts with national retailers
  • Eye care vouchers
  • Mobile Phone Discounts
  • Reward & Recognition Scheme


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