Technical Workforce Scheduler

4 weeks ago

NE QJ, United Kingdom M Group Services Full time
Scheduling Coordinator Job Overview

We are looking for a skilled Scheduling Coordinator to join our team at Cobalt Business Park. As a Scheduling Coordinator, you will be responsible for monitoring, controlling and managing the scheduling work and planning of the technical workforce's days.

The ideal candidate will have excellent organisational skills, good judgement and the ability to make decisions quickly. They will also have exceptional telephone manner and strong problem-solving abilities.

This is a fantastic opportunity for candidates who want to progress and grow with our company into Senior Scheduling team members.

Key Responsibilities:
  • Maximise Meter Worker's schedule and complete jobs in the required timescales (£32,000 - £40,000 per annum)
  • Utilise hand held tablets to accept, progress and close jobs
  • Liaison with Meter Worker's and District Technical Manager's where deviations are identified
  • Customer facing communications to customer where changes occur to the appointment schedule
  • Daily jeopardy management in line with contractual obligations
  • Raising of conflicting priorities to Scheduling Managers with view to process resolutions
  • Management of emergency and unassigned tasks
  • Deputise for Cell Manager
Our Company Benefits:
  • 25 days holiday + 8 days bank holiday
  • Access to employee assistance programmes
  • Online GP Service, 24 hours a day, 365 days a year
  • Discounts with national retailers
  • Eye care vouchers
  • Mobile Phone Discounts
  • Reward & Recognition Scheme

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