Scheduling Coordinator Specialist

1 week ago


NE QJ, United Kingdom M Group Services Full time
Job Description

As a Scheduling Coordinator, you will proactively maintain a high level of organisation while working to tight timescales. You will monitor, control and manage the scheduling work and planning of the technical workforce's days.

The successful candidate will ensure activities are closed down effectively and play an essential part in the Smart Meter installation process. This role includes both inbound and outbound calls, supplier and customer facing contact, and emergency calls from customers that require immediate attention and escalation.

This is a fantastic opportunity for candidates who want to progress and grow with our company into Senior Scheduling team members.

Key Responsibilities:
  • Ensure Meter Worker's schedule is maximised and the jobs are completed in the required timescales (£32,000 - £40,000 per annum)
  • Utilise hand held tablets to accept, progress and close jobs
  • Liaison with Meter Worker's and District Technical Manager's where deviations are identified
  • Customer facing communications to customer where changes occur to the appointment schedule
  • Daily jeopardy management in line with contractual obligations
  • Raising of conflicting priorities to Scheduling Managers with view to process resolutions
  • Management of emergency and unassigned tasks
  • Deputise for Cell Manager
Benefits:
  • 25 days holiday + 8 days bank holiday
  • Access to employee assistance programmes
  • Online GP Service, 24 hours a day, 365 days a year
  • Discounts with national retailers
  • Eye care vouchers
  • Mobile Phone Discounts
  • Reward & Recognition Scheme


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