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Technical Support Specialist
2 months ago
We are a leading provider of electrical engineering solutions and advanced technical support services. Our focus is on delivering innovative products and top-tier customer service across a range of industries.
Job OverviewWe are seeking a highly skilled Technical Support Engineer to join our team in Bedford, UK. As a Technical Support Engineer, you will be responsible for providing technical support and assistance to our customers, ensuring that their technical needs are met and exceeded.
Key Responsibilities- Provide technical support and assistance to customers via phone, email, and in-person
- Troubleshoot and resolve technical issues in a timely and efficient manner
- Collaborate with cross-functional teams to identify and implement process improvements
- Develop and maintain technical documentation and knowledge base
- Stay up-to-date with industry trends and emerging technologies
To be successful in this role, you will need:
- Strong technical knowledge and problem-solving skills
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong analytical and problem-solving skills
- Ability to work independently and as part of a team