Sales Support Team Lead
23 hours ago
Austin Fraser seeks a highly skilled Customer Service Executive to lead our sales support team and drive customer satisfaction.
">About the Job:
- This role requires a customer-focused individual with excellent communication and interpersonal skills, both written and verbal.
- The successful candidate will have a bachelor's degree in Business Administration, Communication, or a related field, and at least 3 years of experience in a customer-facing role, preferably in a similar position.
- As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to clients, handling complex issues, and developing solutions to improve the overall client experience.
Key Responsibilities:
- Lead the sales support team to deliver exceptional customer experiences and drive business success.
- Develop and implement customer service policies, procedures, and standards to enhance the overall client experience.
- Train and coach new and existing staff on best practices and customer service skills to drive excellence.
- Maintain accurate records and reports on customer interactions and feedback to inform business decisions.
Requirements:
- Bachelor's degree in Business Administration, Communication, or a related field.
- Minimum 3 years of experience in a customer-facing role, preferably in a similar position.
- Excellent communication and interpersonal skills, both written and verbal.
- Strong leadership and management skills to motivate and direct the team.
- Proficiency in CRM systems and Microsoft Office applications.
- Ability to work under pressure and manage multiple tasks effectively.
Benefits:
- Competitive salary range: £23,000-£25,000 per annum.
- Ongoing training and development opportunities to enhance skills and knowledge.
- Collaborative and dynamic work environment with a focus on teamwork and excellence.
- Opportunities for career growth and advancement within the company.
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