Sales Support Team Lead

23 hours ago


Burgess Hill, West Sussex, United Kingdom Austin Fraser Full time

Austin Fraser seeks a highly skilled Customer Service Executive to lead our sales support team and drive customer satisfaction.

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About the Job:

  • This role requires a customer-focused individual with excellent communication and interpersonal skills, both written and verbal.
  • The successful candidate will have a bachelor's degree in Business Administration, Communication, or a related field, and at least 3 years of experience in a customer-facing role, preferably in a similar position.
  • As a Customer Service Executive, you will be responsible for providing exceptional customer service and support to clients, handling complex issues, and developing solutions to improve the overall client experience.

Key Responsibilities:

  1. Lead the sales support team to deliver exceptional customer experiences and drive business success.
  2. Develop and implement customer service policies, procedures, and standards to enhance the overall client experience.
  3. Train and coach new and existing staff on best practices and customer service skills to drive excellence.
  4. Maintain accurate records and reports on customer interactions and feedback to inform business decisions.

Requirements:

  • Bachelor's degree in Business Administration, Communication, or a related field.
  • Minimum 3 years of experience in a customer-facing role, preferably in a similar position.
  • Excellent communication and interpersonal skills, both written and verbal.
  • Strong leadership and management skills to motivate and direct the team.
  • Proficiency in CRM systems and Microsoft Office applications.
  • Ability to work under pressure and manage multiple tasks effectively.

Benefits:

  • Competitive salary range: £23,000-£25,000 per annum.
  • Ongoing training and development opportunities to enhance skills and knowledge.
  • Collaborative and dynamic work environment with a focus on teamwork and excellence.
  • Opportunities for career growth and advancement within the company.


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