Duty Manager Lead

1 month ago


Burgess Hill, West Sussex, United Kingdom Wickes Full time
About the Role

We are seeking a highly organised and motivated Duty Manager to join our team at Wickes. As a key member of our store's management team, you will be responsible for leading the store in the absence of the Operations Manager and supporting the wider management team in ensuring key control measures and security practices are in place.

Key Responsibilities:

  • Lead the store in the Operations Manager's absence, ensuring smooth day-to-day operations and customer satisfaction.
  • Support the management team in maintaining store security and key control measures.
  • Complete store routines documentation to ensure compliance with company procedures and policies.
  • Manage colleagues, providing day-to-day supervision, motivation, and support to ensure excellent customer service.
  • Collaborate with the store leadership team to achieve sales and cost targets.
  • Ensure the store operates safely and effectively, adhering to health and safety obligations.

About You:

We are looking for someone with experience in managing fast-paced customer-facing environments and a passion for delivering exceptional customer service. You should be highly organised, able to handle variety, and inspire and lead your team.


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