IT System Analyst

2 days ago

Livingston, West Lothian, United Kingdom IQVIA Full time

Job Overview

Under limited guidance, manages and coordinates the support and configuration of the majority of aspects of the Laboratory Information System (LIS). Collaborates with business leaders, end users, other IT departments, and software vendors to develop and provide appropriate support strategies for regional and global business LIS applications. Provides technical support, consulting, and system-related analysis to project teams, customers, business leaders, and other teams where applicable. Collaborates with various groups to assist in the production of the system architecture and data model. Also provides level 3 support services for regional and global LIS business applications.

Key Responsibilities

  • Provide level 3 support for internal end users for LIS systems.
  • Interact with software vendors, infrastructure services, and/or applications development to restore service and/or correct core problems.
  • Communicate IT issues to business units at various levels of seniority.
  • Manage and coordinate the implementation of internal, external, and off-the-shelf LIS business applications with all IT and business groups.
  • Coordinate validation activities related to the deployment of business LIS applications.
  • Produce and assist training and communication programs.
  • Coordinate with internal and external service providers in the area of incident, problem, and change management, capacity planning, and troubleshooting, representing the interests of supported business groups.
  • Work closely with customers to identify business requirements and opportunities in relation to IT systems and services.
  • Identify and assess technologies, skills, and resources required.
  • Maintain knowledge of the IT industry, analyze the abilities of tools and technologies, and compare with the needs of the business, recommend potential solutions to managers within the business.
  • Support evaluations and procurement of new hardware.

Qualifications

  • Bachelor's Degree in Information Management or business-related fields preferred.
  • Prior Central Laboratory/Pharmaceutical Industry experience preferred.
  • Prior LIS IT experience preferred.

IQVIA's laboratory business, Q2 Solutions, creates connected intelligence by combining our expertise, technology, and analytics - this fuels unparalleled research and development solutions. We uphold a deep commitment to patients, sites, customers, and each other.

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