First Point of Contact Analyst
2 weeks ago
Job Description:
The First Point of Contact Analyst will be responsible for providing initial support to customers experiencing software-related issues. This role requires a personable and efficient individual who can deliver high-quality customer service while maintaining accurate records.
Key Tasks:
- Respond to customer inquiries via phone, email, and web chat.
- Maintain detailed records of customer interactions in the Zendesk system.
- Collaborate with colleagues to resolve complex customer issues.
- Stay current with software updates and enhancements to provide informed support.
- Engage in ongoing training and professional development to improve skills and knowledge.
Requirements:
- Strong communication and interpersonal skills.
- Ability to work efficiently in a dynamic environment.
- Familiarity with software applications and basic IT skills.
- Self-motivated and able to work independently.
Salary and Benefits: Salary: £27,000 - £33,000 per annum.
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