Community Engagement Manager

1 week ago


London, Greater London, United Kingdom UNIT4 NV Full time

We are a leading provider of enterprise and business software solutions, empowering organizations to thrive in today's fast-paced environment.

Job Summary

This role is ideal for someone who thrives in a people-oriented position, enjoys fostering connections, and is committed to creating a vibrant, collaborative user community.

About the Role

The User Group Manager will play a pivotal role in fostering a strong community among our users, enhancing customer engagement, and encouraging collaboration through user groups. Key Responsibilities:

  • Community Building & Engagement
    • Develop and execute strategies to grow user group participation and engagement.
    • Establish and support user group chapters across various regions and platforms, creating opportunities for users to network, collaborate, and share knowledge.
  • Event Planning & Execution
    • Plan, organize, and coordinate user group events, including in-person meetups, virtual webinars, workshops, and an annual user group conference.
    • Collaborate with internal teams (marketing, product, customer support) to provide content, speakers, and resources for user group events.
    • Manage event logistics, including registration, promotion, content, follow-up, and feedback collection.
    • Foster a community of product advocates and ambassadors who champion our brand.
    • Create and maintain resources, best practices, and training materials to empower user group leaders and members.

Qualifications

  • A minimum of 3-5 years of experience in community management, customer success, event planning, or related field, preferably within SaaS, tech, or B2B environments.
  • Proven track record of building, managing, and growing user groups or customer communities.

Salary

$85,000 - $110,000 per year, depending on location and experience.



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