Contract Management Assistant
3 days ago
Job Summary:
We are seeking an experienced Team Lead / Assistant Contracts Manager to supervise a team of Cleaning operatives across the Northern Home Counties (i.e. M4 Corridor).
Main Responsibilities:
- Coach, lead, direct and motivate a small team of Operatives to deliver exceptional customer service and meet service specifications.
- Collaborate with leadership to deliver a flexible contract SLA and associated service specifications, ensuring seamless execution and high-quality results.
- Conduct regular site reviews to ensure teams are delivering the service specifications, identifying areas for improvement and implementing corrective actions.
- Develop, build and strengthen client and resident relationships through effective communication and relationship-building skills.
- Ensure service teams are compliant with Health and Safety, Quality, and Environmental business practices, including correct disposal of waste.
- Develop measures to motivate all employees, promoting a positive and productive work environment.
- Ensure service teams receive regular updates and are compliant with service schedules, exceeding customer expectations.
- Support Continual Professional Development (CPD) of employees and residents alike, fostering a culture of learning and growth.
About Us:
Nexgen Group is an award-winning provider of professional Cleaning and Grounds Maintenance services to the public and private sectors. We recognize that investing in our people is our most important asset, which has enabled us to achieve 'Investors in People - Gold Standard'.
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