Night Lead
4 weeks ago
As a Night Lead - Team Manager at Marks and Spencer, you will be responsible for supporting the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures for your area of accountability.
Key Responsibilities
- Recruit and develop great talent and capability within the customer assistant team, supporting succession requirements of the store and region.
- Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
- Deliver great standards and service by setting clear expectations with store colleagues.
- Use data and insight to improve customer in-store experience, improve operations, and drive performance.
Requirements
- Ability to lead a team to deliver excellent customer service and KPIs across the store.
- Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
- Good level of digital capability and an understanding and use of all systems.
- Knowledge of our people policies and managing performance within a team.
What We Offer
- Opportunity to work with a leading retail brand.
- Chance to develop your leadership skills and experience.
- Competitive salary and benefits package.
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