Night Lead
4 weeks ago
As a Night Lead, you will be responsible for supporting the growth and profitability of the store by implementing the retail plan and delivering key performance indicators (KPIs) for your area of accountability.
You will also be responsible for recruiting and developing great talent and capability within the customer assistant team, supporting succession requirements for the store and region.
Additionally, you will support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
You will drive profitability and sales for your area by supporting the delivery of the retail plan and store KPIs.
Furthermore, you will support the delivery and embedding of the business transformation plan and change initiatives for your area.
You will deliver great standards and service by setting clear expectations with store colleagues.
You will create the right culture, role-modeling new digital ways of working and leadership behaviors.
You will use data and insight to improve customer in-store experience, improve operations, and drive performance.
You will regularly review individual performance through quality conversations, managing underperformance where required, and celebrating success.
You will deliver all line management activities in line with company process and policy.
You will maintain a safe and legal store environment.
You will have the ability to lead a team to deliver excellent customer service and KPIs across the store.
You will create the right culture, role-modeling new digital ways of working and leadership behaviors.
You will have a good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
You will use all available data and MI to identify commercial, visual, cost savings, and customer opportunities to increase profit.
You will have a good level of digital capability and an understanding and use of all systems.
You will have a good knowledge of the legal requirements across your area of accountability and the store.
You will have knowledge of our people policies and managing performance within a team.
You will have the ability to build and maintain relationships with key stakeholders across the store and region.
You will successfully embed change for lasting commercial impact and results.
You will spend time coaching colleagues to accelerate performance and personal growth.
You will recognize high performance and support poor performers to improve.
You will help teams understand information and business messages by actively seeking out opinions and asking questions.
About UsM&S is committed to an active Inclusion, Diversity, and Equal Opportunities Policy, which starts with our recruitment and selection process.
We are happy to talk about smart/flexible working.
We've embarked on a business transformation and are looking for people who are thrilled by the challenge of introducing innovative, new experiences to the retail world.
We want to surprise every single customer with reasons to shop in our stores and online - day in, day out.
By embracing our digital tools to enhance the customer experience and remaining adaptable - both to the needs of our customers and our retail business - you'll live and breathe our approach to sales and service.
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