Senior Night Operations Manager
4 weeks ago
Job Summary
We are seeking a highly skilled and experienced Nighttime Store Manager to join our team at ENGINEERINGUK. As a Nighttime Store Manager, you will be responsible for leading a team of colleagues to deliver excellent customer service and achieve key performance indicators (KPIs) across the store.
Key Responsibilities
- Support the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures for their area of accountability.
- Recruit and develop great talent and capability within the customer assistant team, supporting the succession requirements of the store and region.
- Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
- Deliver an inspirational, improved, and consistent visual customer journey in-store, inspiring customers to shop and buy more often.
Requirements
- Ability to lead a team to deliver excellent customer service and KPIs across the store.
- Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
- Use all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
- Good level of digital capability and an understanding and use of all systems.
- Good knowledge of the legal requirements across their area of accountability and the store.
- Knowledge of our people policies and managing performance within a team.
- Ability to build and maintain relationships with key stakeholders across the store and region.
What We Offer
- A competitive salary and benefits package.
- Opportunities for career development and growth.
- A dynamic and supportive work environment.
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