Senior Night Operations Manager

4 weeks ago


Beckenham, Greater London, United Kingdom ENGINEERINGUK Full time

Job Summary

We are seeking a highly skilled and experienced Nighttime Store Manager to join our team at ENGINEERINGUK. As a Nighttime Store Manager, you will be responsible for leading a team of colleagues to deliver excellent customer service and achieve key performance indicators (KPIs) across the store.

Key Responsibilities

  • Support the growth and profitability of the store through the implementation of the retail plan and delivery of KPI measures for their area of accountability.
  • Recruit and develop great talent and capability within the customer assistant team, supporting the succession requirements of the store and region.
  • Support the store to trade safely and legally, protecting customers, colleagues, and the M&S brand.
  • Deliver an inspirational, improved, and consistent visual customer journey in-store, inspiring customers to shop and buy more often.

Requirements

  • Ability to lead a team to deliver excellent customer service and KPIs across the store.
  • Good understanding and up-to-date knowledge of commercial, visual, operational, and people processes and systems.
  • Use all available data and MI to identify commercial, visual, cost savings & customer opportunities to increase profit.
  • Good level of digital capability and an understanding and use of all systems.
  • Good knowledge of the legal requirements across their area of accountability and the store.
  • Knowledge of our people policies and managing performance within a team.
  • Ability to build and maintain relationships with key stakeholders across the store and region.

What We Offer

  • A competitive salary and benefits package.
  • Opportunities for career development and growth.
  • A dynamic and supportive work environment.


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