Customer Success Director

5 days ago

Manchester, United Kingdom SafetyCulture Full time
Unlock Customer Success with SafetyCulture

SafetyCulture is a pioneering SaaS company dedicated to empowering frontline workers to drive operational excellence and prioritize their safety and wellbeing. As a Director of Customer Success, you will play a pivotal role in shaping the customer lifecycle strategy to ensure each customer achieves their desired outcomes and maximizes value from our platform.

Your Key Responsibilities:
  • Lead the UK&I Customer Success function, providing guidance, support, and mentorship to ensure team success in achieving goals.
  • Collaborate with cross-functional teams to deliver against quarterly targets around retention, onboarding, and customer health.
  • Develop and execute a customer success approach that aligns with SafetyCulture's business goals, focusing on customer retention, expansion, and advocacy.
  • Monitor and track essential customer success indicators, delivering regular reports to leadership on team performance, customer health, and retention.
  • Engage with senior-level executives, global CS leadership, and key stakeholders to align customer success initiatives with broader business goals and amplify influence throughout the organization.
  • Empower your team to navigate ambiguity and deliver high-quality work by championing resourcefulness and adaptability.
  • Utilize data-driven insights and strong analytical skills to evaluate team performance and impact on customer success metrics.
What We're Looking For:
  • Proven senior leadership experience in customer success as a CS leader of leaders.
  • Demonstrated ability to build and scale high-performing CS teams, ideally from a PLG SaaS company.
  • Deep expertise in working across different customer segments, particularly Enterprise-level accounts.
  • Strong strategic thinking and business acumen, with the ability to translate market insights into actionable customer strategies.
  • Exceptional communication, negotiation, and presentation skills.
  • Results-oriented mindset with a focus on driving customer value and revenue growth.
  • Contract negotiation and revenue forecasting experience.
  • Deep understanding of SaaS business models, customer lifecycle management, and customer success strategies.
  • Experienced in CS and sales processes, methodologies, and frameworks.
Why SafetyCulture?
  • Equity with high growth potential and a competitive salary.
  • Wellbeing initiatives, including subsidized healthcare, EAP services, and generous parental leave policy.
  • Access to professional and personal training and development opportunities.
  • Opportunities for community involvement, open-source work, attending talks and events, and experimenting with new technologies.

  • Director of Customer Success

    1 day ago

    Manchester, United Kingdom SafetyCulture Full time

    Customer Success DirectorSafetyCulture is a customer-centric SaaS company that empowers front-line workers to drive operational excellence and prioritize their safety and well-being. Our global presence spans Sydney, Manchester, Kansas City, Amsterdam, Manila, and Townsville, with a diverse team of innovators and problem-solvers.Key ResponsibilitiesLead the...

  • Director of Customer Success

    2 days ago

    Manchester, United Kingdom SafetyCulture Full time

    Customer Success DirectorSafetyCulture is a customer-centric SaaS company that empowers front-line workers to drive operational excellence and prioritize their safety and well-being. Our global presence spans Sydney, Manchester, Kansas City, Amsterdam, Manila, and Townsville, with a diverse team of innovators and problem-solvers.Key ResponsibilitiesLead the...

  • Customer Success Director

    2 weeks ago

    Manchester, United Kingdom SafetyCulture Full time

    About the RoleWe are seeking a seasoned Customer Success Director to lead our UK and Ireland region. As a strategic leader, you will be responsible for building and executing a customer success strategy that drives retention, expansion, and advocacy.Key ResponsibilitiesManage and lead the UK&I Customer Success function, providing guidance and support to...

  • Customer Success Director

    2 weeks ago

    Manchester, United Kingdom SafetyCulture Full time

    About the RoleWe are seeking a seasoned Customer Success Director to lead our UK and Ireland region. As a strategic leader, you will be responsible for building and executing a customer success strategy that drives retention, expansion, and advocacy.Key ResponsibilitiesManage and lead the UK&I Customer Success function, providing guidance and support to...

  • Director of Customer Success

    4 weeks ago

    Manchester, United Kingdom SafetyCulture Full time

    SafetyCulture is a customer and product-led SaaS company with an ambitious mission: empower front line workers to drive operational excellence and take ownership of their safety and wellbeing. Our HQ is in Sydney, and alongside our Manchester office located in the heart of the city centre, we also have a presence in Kansas City, Amsterdam, Manila, and...

  • Strategic Customer Success Director

    2 weeks ago

    Manchester, United Kingdom SafetyCulture Full time

    About the RoleWe are seeking a highly experienced and strategic Customer Success Director to join our team at SafetyCulture. As a key member of our Go-To-Market team, you will play a pivotal role in building the vision and strategy of the customer lifecycle to ensure each customer achieves their desired outcomes and maximises value in our platform.Key...

  • Strategic Customer Success Director

    2 weeks ago

    Manchester, United Kingdom SafetyCulture Full time

    About the RoleWe are seeking a highly experienced and strategic Customer Success Director to join our team at SafetyCulture. As a key member of our Go-To-Market team, you will play a pivotal role in building the vision and strategy of the customer lifecycle to ensure each customer achieves their desired outcomes and maximises value in our platform.Key...

  • ACCA Senior Financial Manager

    3 days ago

    Manchester, United Kingdom Director File Full time

    Job Title: ACCA Audit ManagerWe are seeking a highly skilled and experienced ACCA Audit Manager to join our team at Director File. As a Top 14 firm of chartered accountants, tax and business advisers, we work in partnership with clients ranging from entrepreneurs and individuals to multi-national corporations.Key Responsibilities:Client Portfolio Management:...

  • ACCA Senior Financial Manager

    3 days ago

    Manchester, United Kingdom Director File Full time

    Job Title: ACCA Audit ManagerWe are seeking a highly skilled and experienced ACCA Audit Manager to join our team at Director File. As a Top 14 firm of chartered accountants, tax and business advisers, we work in partnership with clients ranging from entrepreneurs and individuals to multi-national corporations.Key Responsibilities:Client Portfolio Management:...

  • Director of Customer Success and Growth

    3 weeks ago

    Manchester, United Kingdom SafetyCulture Full time

    About the RoleWe are seeking a seasoned Customer Success Strategist to lead our UK and Ireland region. As a key member of our Go-To-Market team, you will be responsible for driving customer value and revenue growth.The ideal candidate will have a proven track record in SaaS Customer Success, with experience in managing and leading high-performing teams. You...

  • Client Success Director

    3 weeks ago

    Manchester, United Kingdom PHMG Full time

    About PHMGPHMG is a leading audio branding agency that creates innovative, technology-driven branding solutions for businesses worldwide. Our global client base spans 54 countries, and we're committed to delivering exceptional customer experiences.Job SummaryWe're seeking a highly skilled Client Success Director to play a critical role in driving our...

  • Client Success Director

    3 weeks ago

    Manchester, United Kingdom PHMG Full time

    About PHMGPHMG is a leading audio branding agency that creates innovative, technology-driven branding solutions for businesses worldwide. Our global client base spans 54 countries, and we're committed to delivering exceptional customer experiences.Job SummaryWe're seeking a highly skilled Client Success Director to play a critical role in driving our...

  • Bilingual Customer Success Manager

    1 week ago

    Manchester, United Kingdom NCC Group Full time

    NCC Group is seeking a highly skilled Customer Success Manager to join our team. As a key member of our global community, you will be responsible for fostering first-class relationships with our key customers. Your primary focus will be on driving speed to value, being the customer advocate within NCC Group, building deep relationships, and translating that...

  • Bilingual Customer Success Manager

    1 week ago

    Manchester, United Kingdom NCC Group Full time

    NCC Group is seeking a highly skilled Customer Success Manager to join our team. As a key member of our global community, you will be responsible for fostering first-class relationships with our key customers. Your primary focus will be on driving speed to value, being the customer advocate within NCC Group, building deep relationships, and translating that...

  • ACCA Senior Financial Manager

    5 days ago

    Manchester, United Kingdom Director File Full time

    Job Title: ACCA Audit ManagerWe are seeking a highly skilled and experienced ACCA Audit Manager to join our team at Director File. As a Top 14 firm of chartered accountants, tax and business advisers, we work in partnership with clients ranging from entrepreneurs and individuals to multi-national corporations.Key Responsibilities:Client Portfolio Management:...

  • ACCA Senior Financial Manager

    5 days ago

    Manchester, United Kingdom Director File Full time

    Job Title: ACCA Audit ManagerWe are seeking a highly skilled and experienced ACCA Audit Manager to join our team at Director File. As a Top 14 firm of chartered accountants, tax and business advisers, we work in partnership with clients ranging from entrepreneurs and individuals to multi-national corporations.Key Responsibilities:Client Portfolio Management:...

  • Customer Success Representative

    4 months ago

    Manchester, United Kingdom REVIV Full time

    Developed by a team of physicians, REVIV offers the benefits of simple Intravenous (IV) treatments infused with antioxidants, vitamins and a combination of medications to replenish, rejuvenate and rehydrate one’s body back to health. IV treatments aid in enhancing memory and alertness, help detoxify and cleanse the body, reduce viral illness/colds and...

  • Head of Customer Success

    4 months ago

    Manchester, United Kingdom Capital Resourcing Group Full time

    Great opportunity working for an innovative and high energy SaaS company who are growing. We’re seeking a talented and experienced Head of Customer Success to lead their customer success team, ensuring that their service delivery aligns with their three core pillars: Onboard, Retain, and Grow. Key Responsibilities: - Lead the customer success team by...

  • Customer Success Lead

    4 months ago

    Manchester, United Kingdom AeroCloud Systems Full time

    **About you** We are looking for a Customer Success Lead to join our Commercial Team. This role is based in the Stockport office with a hybrid working model. **Summary of Role** As the Customer Success Lead, you will lead across all AeroCloud customers globally, working with key customer stakeholders including CEO's CIOs, COOs and other senior business...

  • Customer Success Manager

    2 weeks ago

    Manchester, United Kingdom SafetyCulture Full time

    About SafetyCultureSafetyCulture is a customer-centric software company with a mission to empower frontline workers to drive operational excellence and prioritize their safety and well-being. Our global presence spans multiple locations, and we're committed to fostering a culture of collaboration, knowledge sharing, and innovation.Job SummaryWe're seeking an...