Operational Technology Manager
1 month ago
Overview:
Adria Solutions Ltd is seeking an experienced Operational Technology Manager to lead our IT Operations and Strategy team. As the IT Operations Director, you will manage daily operational functions, overseeing critical areas including our Service Desk, Customer Success and Customer Experience teams.
Key Responsibilities:
• Develop and implement policies and procedures that align with strategic objectives, focusing on optimising, automating, and self-service capabilities.
• Establish and monitor key performance indicators (KPIs) to maintain operational excellence.
• Oversee personnel and technology allocation to maximise efficiency.
• Identify operational risks, assess their impact, and implement effective mitigation strategies.
• Work closely with other departments to ensure seamless operations integration with overall business functions.
Requirements:
• Strong problem-solving skills with the ability to analyse complex data and make informed decisions.
• A meticulous approach to ensure accuracy and quality in all operational processes.
• Tech-Savvy: Proficient in using technology to streamline operations, particularly familiar with tools such as ServiceNow.
• Adaptable Leader: Proven leadership in dynamic environments, with a talent for inspiring teams and thriving amidst change.
Desirable:
• Demonstrable experience in operational improvement, ideally with experience implementing continuous improvement plans based on frameworks such as ITIL.
• A bachelor's degree in business administration, operations management, or a related field, as well as an MBA, is a plus.
• Certifications: ITIL v4, PMP, or Six Sigma certification is desirable.
Bonus:
Flexible working
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