Business Operations Manager- Technology

5 days ago


Manchester, United Kingdom Adria Solutions Ltd Full time

IT Operations Director
As the IT Operations Director, you will manage daily operational functions, overseeing critical areas including a busy 24/7 Service Desk, Customer Success and Customer Experience teams. Banking, travel management or integration background would be highly desirable.

Operational Strategy: Develop and implement policies and procedures that align with strategic objectives, focusing on optimising, automating, and self-service capabilities.
Performance Management: Establish and monitor key performance indicators (KPIs) to maintain operational excellence.
Resource Management: Oversee personnel and technology allocation to maximise efficiency.
Risk Management: Identify operational risks, assess their impact, and implement effective mitigation strategies.
Cross-Functional Collaboration: Work closely with other departments to ensure seamless operations integration with overall business functions.

Strong problem-solving skills with the ability to analyse complex data and make informed decisions.
A meticulous approach to ensure accuracy and quality in all operational processes.
Tech-Savvy: Proficient in using technology to streamline operations, particularly familiar with tools such as ServiceNow.
Adaptable Leader: Proven leadership in dynamic environments, with a talent for inspiring teams and thriving amidst change.

Demonstrable experience in operational improvement, ideally with experience implementing continuous improvement plans based on frameworks such as ITIL.
A bachelor’s degree in business administration, operations management, or a related field, as well as an MBA, is a plus.
Certifications: ITIL v4, PMP, or Six Sigma certification is desirable.

Bonus
Flexible working

Operations IT Director – Manchester



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