Aviation Process Excellence Manager

5 days ago


Cardiff, Cardiff, United Kingdom Secure Trust Bank PLC. Full time
Job Overview

We are seeking a highly skilled Aviation Process Excellence Manager to join our team at Secure Trust Bank PLC. The successful candidate will lead the delivery of operational/process improvement, business readiness for change implementation, and support other operational projects.

This role involves leading business process improvement strategies with internal & external stakeholders, undertaking reviews of data analytics to evaluate outcomes, understand root-cause, identify trends, and recommend evidence-based strategies for improvement.

Key Responsibilities:
  • Lead business process improvement strategies with internal & external stakeholders.
  • Responsible for undertaking reviews of data analytics to evaluate outcomes, understand root-cause, identify trends, and recommend evidence-based strategies for improvement.
  • Collaborate with cross-functional leaders to implement improvements, monitor progress, and ensure alignment with strategic goals.
  • Responsible for developing comprehensive customer journey maps to pinpoint areas for enhancement, waste removal, and identify bottlenecks.
  • Provide consultancy and guidance to project teams and executive initiatives.
  • Lead the adoption of new strategies or processes within the organisation, ensuring smooth transitions and helping stakeholders adjust.
  • Accountable for continuous improvement initiatives, streamlining operations, and reducing inefficiencies.
  • Liaison and management of external stakeholders including third parties providing services to STB.
  • Establish key performance indicators (KPIs) to measure success and progress to ensure realisation of benefits.
  • Champion a culture of continuous improvement by promoting learning, innovation, and adapting to new challenges and opportunities.
What You Will Bring:
  • Demonstratable experience of leading process improvements and measures of success and progress to ensure realisation of benefits.
  • Skilled in using data to determine root cause analysis, evaluate outcomes, and identify trends to recommend evidence-based strategies for improvement.
  • Experience creating customer journey maps to identify areas of improvement to enhance the customer experience and increase operational efficiencies.
  • Ability to work with cross-functional teams and attain knowledge of operational processes, procedures, and systems.
  • Experience contributing to Project led change activity and supporting resolution of issues relevant to project deliverables.
  • Facilitating and managing workshops with stakeholders to define future business processes.
  • Proficient in handling a wide range of bespoke and often urgent requests within a continually changing environment.
  • Must be able to influence effectively and challenge at all levels of the organisation and work effectively in a matrix environment.
  • Effective, articulate, and concise communication - written, verbal, and presentation skills.

The estimated salary for this role is £60,000 per annum.



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