Service Excellence Manager

3 weeks ago


Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full time

At BUUK Infrastructure No 2 Limited, we are looking for a Service Excellence Manager to join our team. As a Service Excellence Manager, you will oversee the delivery of exceptional customer service by leading a team of Customer Service Advisors.

Your key responsibilities will include:

  • Developing and implementing strategies to improve customer satisfaction
  • Managing Contact Centre workflows and processes
  • Providing coaching and guidance to team members
  • Collaborating with the wider business to achieve service excellence

To succeed in this role, you will need to have significant experience in leading a Contact Centre team, technical expertise, and a strong understanding of performance metrics. Excellent communication and leadership skills are also crucial.

We offer a competitive salary range of £55,000 - £65,000 per annum, company pension contributions up to 10%, and hybrid working options. Our award-winning culture values equity, diversity, and inclusion.



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