Service Excellence Manager
3 weeks ago
At BUUK Infrastructure No 2 Limited, we are looking for a Service Excellence Manager to join our team. As a Service Excellence Manager, you will oversee the delivery of exceptional customer service by leading a team of Customer Service Advisors.
Your key responsibilities will include:
- Developing and implementing strategies to improve customer satisfaction
- Managing Contact Centre workflows and processes
- Providing coaching and guidance to team members
- Collaborating with the wider business to achieve service excellence
To succeed in this role, you will need to have significant experience in leading a Contact Centre team, technical expertise, and a strong understanding of performance metrics. Excellent communication and leadership skills are also crucial.
We offer a competitive salary range of £55,000 - £65,000 per annum, company pension contributions up to 10%, and hybrid working options. Our award-winning culture values equity, diversity, and inclusion.
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Customer Service Excellence Manager
6 days ago
Cardiff, Cardiff, United Kingdom Accor Hotels Full timeAbout the RoleWe are seeking a highly skilled Customer Service Excellence Manager to join our team at Sofitel Cairo Downtown, a luxury hotel in the heart of Cairo. As a key member of our front office team, you will be responsible for delivering exceptional customer service and ensuring smooth day-to-day operations.Main ResponsibilitiesProvide world-class...
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Building Services Excellence Manager
3 weeks ago
Cardiff, Cardiff, United Kingdom AtkinsRéalis Full timeWe are seeking a talented Building Services Excellence Manager to join our team at AtkinsRéalis. As a key member of our Building Services team, you will play a crucial role in shaping the future of our technical capability, driving excellence in building services, sustainability, and low-carbon solutions.About the Team:Our Building Services team is...
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Service Excellence Specialist
3 weeks ago
Cardiff, Cardiff, United Kingdom Hubstaff Full timeAbout the Role:We're seeking an experienced Service Excellence Specialist to join our team at Hubstaff. As a Service Excellence Specialist, you will play a crucial role in delivering exceptional customer experiences. Your primary responsibility will be to handle client inquiries, resolve issues, and provide solutions that meet their needs.Key qualifications...
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Service Excellence Leader
2 weeks ago
Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full timeJob OverviewBUUK Infrastructure No 2 Limited seeks an experienced Contact Centre Team Manager to lead our customer service team.This is an exciting opportunity to drive excellence in customer service, business growth, and team performance through consistently high-quality experiences.Key Accountabilities:Lead and develop a team of Customer Service...
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Service Excellence Technician
5 days ago
Cardiff, Cardiff, United Kingdom Rise Technical Recruitment Limited Full timeTake Your Career to New HeightsRise Technical Recruitment Limited invites applications from experienced Field Service Engineers looking to transition into the medical industry. As a valued member of our team, you will play a pivotal role in ensuring the highest level of service excellence in maintaining, repairing, and upgrading advanced medical devices...
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Customer Service Excellence Lead
1 month ago
Cardiff, Cardiff, United Kingdom A.F. Blakemore & Son Ltd Full timeBecome a Customer Service Excellence Lead at our Cowbridge Road East, Cardiff, SPAR store and help us deliver exceptional customer experiences. With a competitive hourly rate of 50, plus the opportunity to earn a bonus, holiday, maternity and paternity leave and pay in excess of statutory entitlements, cycle to work scheme, and excellent additional benefits...
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Service Excellence Associate
4 weeks ago
Cardiff, Cardiff, United Kingdom ENGINEERINGUK Full timeJob DescriptionWe are looking for a skilled Service Excellence Associate to join our team at ENGINEERINGUK. In this role, you will play a key part in ensuring that our customers receive exceptional service every time they visit us.Your main responsibilities will include:Maintaining a clean and tidy kitchen area.Preparing food according to our café...
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Customer Service Excellence Lead
4 weeks ago
Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full timeAbout the RoleWe are seeking a highly skilled and experienced Contact Centre Team Manager to lead our team in delivering exceptional customer service. As a key member of our operations team, you will be responsible for managing workflows, coaching and developing team members, and driving performance improvements.The successful candidate will have a proven...
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Service Excellence Manager
3 weeks ago
Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full timeSalary and BenefitsThe estimated annual salary for this role is £45,000 - £60,000 based on industry standards and location considerations.We offer a comprehensive benefits package, including:At least the cost of living pay increase every yearCompany pension contributions up to 10% if employees contribute 5%33 days holiday including bank holidays with the...
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Organizational Excellence Manager
3 weeks ago
Cardiff, Cardiff, United Kingdom Aimbridge Full timeAimbridge Hospitality EMEA is dedicated to empowering its employees through personal and professional growth opportunities. As Organizational Excellence Manager, you will be instrumental in driving organizational change, enhancing operational efficiency, and improving overall quality of services.Your responsibilities will include leading process...
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Environmental Service Excellence Lead
2 weeks ago
Cardiff, Cardiff, United Kingdom Ceredigion County Council Full timeCeredigion County Council invites applications for an Environmental Service Excellence Lead to drive continuous improvement within our Local Environmental Services Team.Role SummaryThis pivotal role involves leading efforts to enhance waste collection and street cleaning services, fostering exceptional customer interactions, and overseeing associated...
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Service Excellence Team Coordinator
3 weeks ago
Cardiff, Cardiff, United Kingdom BUUK Infrastructure No 2 Limited Full timeThe OpportunityJoin us as a Contact Centre Team Manager at BUUK Infrastructure No 2 Limited and become a key member of our team. You will be responsible for leading, coaching and developing a team of Customer Service Advisors in delivering exceptional customer service.About the Role:- Lead and manage a team of Customer Service Advisors to achieve excellent...
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Children Services Professional
3 weeks ago
Cardiff, Cardiff, United Kingdom Service Care Solutions Full timeAbout the RoleServicing multiple local authorities in Wales, we are looking for experienced professionals to fill various positions in Children's Services teams.This is an excellent opportunity for social workers to gain valuable experience in child protection, safeguarding, and other related areas.The salary for this role ranges from £35,000 to £40,000...
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Head of Nursing Excellence
2 weeks ago
Cardiff, Cardiff, United Kingdom Welsh Ambulance Service University NHS Trust Full timeJob OverviewWe are seeking a highly motivated and experienced professional to lead our nursing team and ensure the delivery of high-quality, patient-centered care. As Deputy Head of Nursing and Quality, you will play a key role in driving forward evidence-based practice and promoting a culture of excellence within our organisation.
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Operations Excellence Manager
4 days ago
Cardiff, Cardiff, United Kingdom RVU Co UK Full timeKey ResponsibilitiesThe Operations Excellence Manager will be responsible for leading the development and implementation of process improvements across the business. This includes identifying areas for improvement, developing and implementing new processes, and measuring and reporting on key performance indicators.The ideal candidate will have a strong...
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Care Professionals for Children's Services
3 weeks ago
Cardiff, Cardiff, United Kingdom Service Care Solutions Full timeChildren's Social Worker JobWe are seeking skilled and dedicated professionals to join our teams providing social work services for children across various councils in Greater Cardiff.Vacancies are available in multiple local authorities, offering full-time, hybrid, compressed, and part-time positions.The ideal candidate will possess a degree in Social Work...
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Bank Service Staff
6 days ago
Cardiff, Cardiff, United Kingdom Interstate AC Service Full timeJob Title: Bank Service StaffAbout the RoleWe are seeking a Bank Service Staff to join our team at Llys Enfys Extra Care Scheme in CF14 5FR. As a key member of our kitchen team, you will be responsible for providing excellent food service to our tenants and visitors.Key Responsibilities:Assist with food preparation, serving, and washing up dutiesMaintain...
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Retail Excellence Manager
5 days ago
Cardiff, Cardiff, United Kingdom Mint Velvet Full timeJob Summary:We are seeking a highly motivated and experienced Store Manager to lead our team in [Location]. As a Store Manager at Mint Velvet, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a high level of visual excellence in-store.
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Food Service Assistant Position
3 weeks ago
Cardiff, Cardiff, United Kingdom Interstate AC Service Full timeWe are seeking a Bank Food Service Assistant to join our team at Interstate AC Service. As a member of our kitchen team, you will be responsible for carrying out various duties including food preparation, serving, and cleaning.Working in a fast-paced environment, you will interact with multiple staff members, including the Chef and service managers....
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Organizational Excellence Manager
4 weeks ago
Cardiff, Cardiff, United Kingdom Holroyd Howe Full timeAbout the JobThis is an exciting opportunity to join Holroyd Howe as a People Manager and make a significant impact on our organization. As a leader in people management, you will be responsible for fostering a positive and productive work environment, facilitating effective communication, and promoting employee growth and development.You will provide...