Account Management Professional

5 days ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Zynk Full time
About Us

Zynk is a leading provider of innovative integration and automation solutions, dedicated to streamlining business processes and empowering clients to optimize their workflows.

Job Summary

We are seeking an experienced Account Manager to join our team, responsible for delivering exceptional customer experiences from initial project implementation to ongoing support. As the primary point of contact, you will effectively manage relationships, drive customer satisfaction, and identify opportunities for upselling our solutions.

Key Responsibilities
  • Coordinate with sales, technical support, and development teams to deliver outstanding service and identify opportunities for growth.
  • Conduct regular check-ins with customers to assess satisfaction levels, address concerns, and identify opportunities for additional products or services.
  • Work closely with technical support and development teams to ensure timely resolution of customer issues and effective project implementation.
  • Actively seek opportunities to upsell Zynk products and services based on customer needs and usage patterns.
Qualifications
  • Demonstrate a passion for delivering exceptional customer service and building strong relationships.
  • Excellent organizational skills and attention to detail, with ability to thrive in a fast-paced environment.
  • Confidence and proficiency in leading calls and meetings with multiple stakeholders, including customers, internal teams, and external partners.
  • Some experience in sales or a strong interest in learning sales techniques, with basic technical knowledge or a willingness to learn.
  • Excellent communication skills, both verbal and written, with ability to effectively communicate technical concepts.
Benefits
  • Competitive salary ($60,000 - $80,000 per annum) and performance-based incentives.
  • Opportunities for career growth and advancement within the company, in a dynamic and collaborative work environment.
  • Dynamic and collaborative work environment with a focus on innovation and excellence, offering opportunities for professional development and recognition.


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