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Customer Service Representative

2 months ago

Thame, Oxfordshire, United Kingdom CPM Full time

CPM International

We are a global leader in multilingual customer service, sales, and technical support. Our company values diversity and fosters an inclusive workplace where everyone is welcome to bring their unique perspective. Our team is passionate about delivering exceptional customer support and exceeding expectations.

Our Client:

Premier Foods plc is a leading British food manufacturer renowned for iconic brands like Mr Kipling, Ambrosia, and Bird's Custard.

Our Values:

  • Customer-Centric: We are passionate about delivering exceptional customer support and exceeding expectations.
  • Proactive: We take a curious and solution-oriented approach to problem-solving.
  • Collaborative: We have a strong teamwork ethic focused on achieving personal and team goals.

Key Responsibilities:

  • Understand the client: Gain a deep understanding of client activity, campaigns, products, vision, and values.
  • Become a campaign expert: Master the administrative details of your assigned campaigns.
  • Handle all communications: Professionally manage all incoming and outgoing communication, including post, written correspondence, and other channels as agreed.
  • Update systems: Accurately maintain campaign information in designated systems.
  • Exceed performance targets: Meet and exceed all quantitative and qualitative performance goals.
  • Attend training: Participate in training sessions to stay updated on client and contact center requirements.
  • Adhere to protocols: Follow all client protocols and procedures.

Requirements:

What skills & experience you'll bring to us?

  • Education: GCSE/O-Level standard in Maths and English
  • Communication: Excellent verbal and written communication skills
  • Customer Service: Passionate about providing exceptional customer service
  • Administrative Skills: Strong organizational skills with a keen eye for detail
  • Problem-Solving: Proactive and professional approach to problem-solving
  • Teamwork: Ability to work effectively as part of a team
  • Accuracy: High level of accuracy in data entry
  • Computer Literacy: Proficiency in using computer systems

Benefits:

What do we offer?

  • Contract: Temporary until 31st of January 2024
  • Full-time: (37.5 hours/week)
  • Working days/Hours: Monday to Friday / 9:00 am - 5:00 pm (some flexibility with hours)
  • Salary: £24,000.00 per year
  • Training: 2 weeks, then continuous on the job training
  • Working Model: Office