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Customer Service Representative

1 month ago

Thame, Oxfordshire, United Kingdom CPM Full time

CPM International

We are a global leader in multilingual customer service, sales, and technical support. Our company values diversity and fosters an inclusive workplace where everyone is welcome to bring their unique perspective.

Our Client:

Premier Foods plc is a leading British food manufacturer renowned for iconic brands like Mr Kipling, Ambrosia, and Bird's Custard.

Our Values:

  • Customer-Centric: We are passionate about delivering exceptional customer support and exceeding expectations.
  • Proactive: We take a curious and solution-oriented approach to problem-solving.
  • Collaborative: We have a strong teamwork ethic focused on achieving personal and team goals.

Key Responsibilities:

  • Understand the client: Gain a deep understanding of client activity, campaigns, products, vision, and values.
  • Become a campaign expert: Master the administrative details of your assigned campaigns.
  • Handle all communications: Professionally manage all incoming and outgoing communication, including post, written correspondence, and other channels as agreed.
  • Update systems: Accurately maintain campaign information in designated systems.
  • Exceed performance targets: Meet and exceed all quantitative and qualitative performance goals.
  • Attend training: Participate in training sessions to stay updated on client and contact center requirements.
  • Adhere to protocols: Follow all client protocols and procedures.

Requirements:

What skills & experience you'll bring to us?

  • Education: GCSE/O-Level standard in Maths and English
  • Communication: Excellent verbal and written communication skills
  • Customer Service: Passionate about providing exceptional customer service
  • Administrative Skills: Strong organizational skills with a keen eye for detail
  • Problem-Solving: Proactive and professional approach to problem-solving
  • Teamwork: Ability to work effectively as part of a team
  • Accuracy: High level of accuracy in data entry
  • Computer Literacy: Proficiency in using computer systems

Benefits:

What do we offer?

  • Full-time: 37.5 hours/week
  • Working days/Hours: Monday to Friday / 9:00 am - 5:00 pm (some flexibility with hours)
  • Salary: £24,000.00 per year
  • Training: 2 weeks, then continuous on the job training
  • Working Model: Office