Customer Service Representative
3 weeks ago
CPM International
We are a global leader in multilingual customer service, sales, and technical support. Our company values diversity and fosters an inclusive workplace where everyone is welcome to bring their unique perspective. We are looking for a talented individual to join our team as a Customer Service Admin.
About the Role:
As a Customer Service Admin, you will be responsible for delivering exceptional customer support and exceeding expectations. You will work closely with our clients to gain a deep understanding of their activity, campaigns, products, vision, and values. You will also become a campaign expert, mastering the administrative details of your assigned campaigns, and handle all communications, including post, written correspondence, and other channels as agreed.
Key Responsibilities:
- Understand the client's needs and requirements
- Become a campaign expert and master the administrative details of your assigned campaigns
- Handle all communications, including post, written correspondence, and other channels as agreed
- Update systems accurately and maintain campaign information in designated systems
- Meet and exceed all quantitative and qualitative performance goals
- Participate in training sessions to stay updated on client and contact center requirements
- Follow all client protocols and procedures
Requirements:
What skills & experience you'll bring to us?
- Education: GCSE/O-Level standard in Maths and English
- Communication: Excellent verbal and written communication skills
- Customer Service: Passionate about providing exceptional customer service
- Administrative Skills: Strong organizational skills with a keen eye for detail
- Problem-Solving: Proactive and professional approach to problem-solving
- Teamwork: Ability to work effectively as part of a team
- Accuracy: High level of accuracy in data entry
- Computer Literacy: Proficiency in using computer systems
Benefits:
What do we offer?
- Start Date: 1st of November
- Contract: Temporary until 31st of January 2024
- Full-time: (37.5 hours/week)
- Working days/Hours: Monday to Friday / 9:00 am - 5:00 pm (some flexibility with hours)
- Salary: £24,000.00 per year
- Training: 2 weeks, then continuous on the job training
- Working Model: Office
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