Counter Lead
4 weeks ago
Job Summary:
We are seeking a highly motivated and experienced Store/Retail/Counter Manager to lead our team of Sales Associates and drive sales, customer service, and operational excellence in our prestige beauty stores. The ideal candidate will have a proven track record of leadership, coaching, and business management in a fast-paced retail environment.
Key Responsibilities:
- Develop and execute business plans to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management.
- Lead a high-performing team to achieve sales and customer service targets, and provide coaching and development opportunities to ensure team members reach their full potential.
- Manage retail operations, including inventory and facilities management, cash reconciliation, and point-of-sale software.
- Collaborate with field executives and senior managers to drive business growth and implement company initiatives.
- Ensure a culture of diversity, equity, and inclusion, and promote a positive work environment that values employee well-being and development.
Requirements:
- Proven retail management experience, preferably in the cosmetics industry.
- Ability to provide inspirational, authentic, and personalized customer service.
- Previous business planning experience, including setting sales and customer service targets, sales analysis, and staff scheduling.
- Experience with retail point-of-sale software and Microsoft Office.
- Ability to work retail hours, including days, nights, weekends, and special events in a fast-paced work environment.
What We Offer:
- Progressive career opportunities and outstanding training and development.
- A competitive remuneration and benefits package.
- A culture that values diversity of thought and people.
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