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Revenue and Benefits Information Officer

2 months ago

Tiverton, Devon, United Kingdom Mid Devon District Council Full time
Job Title: Revenues and Benefits Information Officer

We are seeking a skilled and experienced Revenues and Benefits Information Officer to join our team at Mid Devon District Council. The successful candidate will be responsible for providing high-quality customer service and support to our residents and businesses.

Main Responsibilities:
  • Deal with customer enquiries by telephone, personal calls, and correspondence, providing a "there and then service" where possible.
  • Maintain Council Tax and Business Rate accounts, including the collation of data for Council Tax Reduction and Housing Benefits.
  • Liaise with other officers within the Local Authority regarding routine problems and enquiries.
  • Assist customers with instalment arrangements and queries regarding their debts, including setting up and maintaining Direct Debits and providing personal budgeting support.
  • Refer vulnerable customers to the Residents Financial Support links on Mid Devon's Webpage.
  • Report difficult or contentious issues to the Revenues and Benefits Team Leader.
Requirements:
  • A high level of customer contact is involved in all elements of this post, including written, telephone, and face-to-face communication.
  • Ability to work under pressure and be numerate, with an eye for detail and accuracy.
  • Ability to work in a team and on your own initiative.
  • Confidentiality is essential, as the Revenues Section works within the General Data Protection Act 2018.
What We Offer:

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth.