Police Enquiry Officer

2 months ago


Tiverton, Devon, United Kingdom Dorset Police Full time
About the Role

We are seeking a skilled and dedicated individual to join our team as a Police Enquiry Officer. As a key member of our team, you will be responsible for providing exceptional customer service to the public, responding to enquiries, and supporting victims and witnesses.

Key Responsibilities
  • Provide initial responses to a wide range of enquiries from the public and other agencies, offering advice, information, and guidance on legislation, policing responsibilities, and police complaints.
  • Receive and record information accurately and efficiently.
  • Deal supportively and reassuringly with witnesses, victims, and the general public, escalating to other police resources where necessary.
Requirements
  • Proven customer focus approach and excellent communication skills, including experience of dealing with conflict.
  • Ability to work under challenging and difficult circumstances.
  • Effective team working skills and knowledge of Microsoft Outlook and Word.
  • Full driving licence, unless prevented by reason of disability.
What We Offer
  • A competitive salary with yearly increments.
  • 25 days a year leave entitlement, with an increase to 30 days after 5 years continuous employment, plus bank holidays (pro-rata for part-time workers).
  • Access to heavily subsidised gym membership and the Blue Light Card Scheme for discounts and services.
  • Company sick pay and a competitive local government pension scheme.
  • Job-related equipment and free onsite parking at many police sites.
  • Access to Group insurance scheme (via salary sacrifice scheme) and supportive training and mentoring.


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