Customer Service Liaison

1 month ago


Sheffield, Sheffield, United Kingdom The Sheffield College Full time

Job Overview:

The Sheffield College is seeking a skilled Receptionist to join our team at Peaks Campus. This role is ideal for individuals looking for a new opportunity that offers a supportive environment and the chance to make a positive impact on students' learning experiences.

About the Role:

  • Deliver exceptional customer service to staff and students
  • Greet employees and guests, assisting with their queries
  • Participate in cross-college and external activities and events
  • Arrange student appointments with specialists
  • Process fee payments and issue college ID cards
  • Maintain accurate record systems

Responsibilities:

Day-to-day responsibilities include delivering excellent customer service, greeting visitors, and engaging in college-wide activities. The successful candidate will be proficient in all service delivery functions and systems, have a clear understanding of the college structure, and demonstrate our values on a daily basis.

Success Criteria:

After one year, you will have mastered service delivery, understood the college's inner workings, and made a positive impact on students and staff. You will also be eligible for promotional opportunities within the department and college-wide.

Requirements:

  • Foster strong relationships with staff and students
  • Prior experience in a service delivery role, professional attitude, and confidence with IT systems

Benefits:

We offer an outstanding pension, benefits package, and annual leave. Our healthy work culture celebrates individual success while embracing diversity.



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