Customer Service Liaison
1 month ago
Job Overview:
The Sheffield College is seeking a skilled Receptionist to join our team at Peaks Campus. This role is ideal for individuals looking for a new opportunity that offers a supportive environment and the chance to make a positive impact on students' learning experiences.
About the Role:
- Deliver exceptional customer service to staff and students
- Greet employees and guests, assisting with their queries
- Participate in cross-college and external activities and events
- Arrange student appointments with specialists
- Process fee payments and issue college ID cards
- Maintain accurate record systems
Responsibilities:
Day-to-day responsibilities include delivering excellent customer service, greeting visitors, and engaging in college-wide activities. The successful candidate will be proficient in all service delivery functions and systems, have a clear understanding of the college structure, and demonstrate our values on a daily basis.
Success Criteria:
After one year, you will have mastered service delivery, understood the college's inner workings, and made a positive impact on students and staff. You will also be eligible for promotional opportunities within the department and college-wide.
Requirements:
- Foster strong relationships with staff and students
- Prior experience in a service delivery role, professional attitude, and confidence with IT systems
Benefits:
We offer an outstanding pension, benefits package, and annual leave. Our healthy work culture celebrates individual success while embracing diversity.
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