Root Cause Investigator
4 days ago
Root Cause Analyst Job Description
We are looking for a highly skilled Data Analyst to join our team as a Root Cause Analyst. In this role, you will work closely with business stakeholders to identify and resolve compliance risks within our Insurance Business.
Salary: £45,000 - £60,000 per annum depending on experience.
Key Responsibilities:
- Conduct thorough analysis of Management Information (MI) and complaints related to FCA-regulated products.
- Correlate findings to business performance and provide in-depth insights to business leaders using multiple data sources.
- Conduct regular trend analysis and provide actionable insights for business improvement.
- Identify operational improvement opportunities that deliver customer satisfaction, enhanced compliance, cost reduction, and revenue growth.
- Develop advanced MS Excel and MS Office skills, including pivot tables, lookups, and macros.
Requirements:
- Proven experience in data analysis and root cause analysis.
- Advanced MS Excel and MS Office skills.
- Ability to work independently with minimal supervision.
- Experience of statistical analysis.
Benefits:
- Holiday allowance
- Pension scheme
- Discretionary company bonus scheme
- Life Assurance
- Staff discounts and offers
About Dixons Carphone:
We are committed to making inclusion and diversity part of everything we do. We want to create a workplace where everyone can thrive and reach their full potential.
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