Root Cause Investigator

4 days ago


London, Greater London, United Kingdom Dixons Carphone Full time

Root Cause Analyst Job Description

We are looking for a highly skilled Data Analyst to join our team as a Root Cause Analyst. In this role, you will work closely with business stakeholders to identify and resolve compliance risks within our Insurance Business.

Salary: £45,000 - £60,000 per annum depending on experience.

Key Responsibilities:

  1. Conduct thorough analysis of Management Information (MI) and complaints related to FCA-regulated products.
  2. Correlate findings to business performance and provide in-depth insights to business leaders using multiple data sources.
  3. Conduct regular trend analysis and provide actionable insights for business improvement.
  4. Identify operational improvement opportunities that deliver customer satisfaction, enhanced compliance, cost reduction, and revenue growth.
  5. Develop advanced MS Excel and MS Office skills, including pivot tables, lookups, and macros.

Requirements:

  • Proven experience in data analysis and root cause analysis.
  • Advanced MS Excel and MS Office skills.
  • Ability to work independently with minimal supervision.
  • Experience of statistical analysis.

Benefits:

  • Holiday allowance
  • Pension scheme
  • Discretionary company bonus scheme
  • Life Assurance
  • Staff discounts and offers

About Dixons Carphone:

We are committed to making inclusion and diversity part of everything we do. We want to create a workplace where everyone can thrive and reach their full potential.



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