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Senior Problem Analyst
1 month ago
About finova
finova is a leading cloud-based mortgage and savings software provider, supporting over 60 leading lenders and 3,000 mortgage brokers. Our award-winning software suite includes origination solutions for mortgages and savings, servicing solutions for mortgages and savings, broker CRM solutions, and a range of solutions that connect lenders, intermediaries, and consumers.
Our Technology
Our technology is designed for fast implementation and facilitates day-to-day banking operations. Utilising the latest technology, our API-led platform seamlessly integrates with over 20 third-party applications, enabling financial institutions to self-configure the platform effortlessly and efficiently to meet the rapidly changing demands of the market.
About the Role
The successful candidate will be pivotal in leading investigations and conducting root cause analysis to address problems. They will leverage ITSM tools to manage issues through their lifecycle, ensuring clear communication with clients about status and resolutions. By conducting trend analysis, they will proactively identify potential challenges and collaborate with various departments to implement effective fixes.
Key Responsibilities
- Conducting proactive and reactive problem investigations
- Leading cross-functional Root cause analysis and problem analysis sessions
- Working with ITSM tools to prioritise and manage Problems through their lifecycle, ensuring regular and meaningful updates
- Communicating directly with clients via the ITSM tool, keeping them updated as to Problem status, next steps, and time frames for update and resolution
- Conducting trend analysis to proactively identify problems
- Working with relevant departments to identify root causes, workarounds, and true fixes
What You'll Get
Flexible working, including 25 days holiday in each calendar year, bank holiday trading, and the opportunity to work from anywhere in the world for up to 4 weeks a year. We also offer a range of benefits, including life assurance, group income protection, and private medical insurance.
