Customer Service Representative

2 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom Greater Anglia Full time

The Role

We are seeking a professional and friendly individual to join our team as an Automatic Ticket Gate Operator. As the face of Greater Anglia, you will be responsible for providing effective customer service and creating a positive impression of the company.

The role involves operating the gate line, providing information and assistance to customers, and ensuring the safe operation of the gateline. You will also be responsible for proactive monitoring of the gateline to reduce ticketless travel and fraud.

The ideal candidate will have excellent communication skills, be able to remain calm under pressure, and be responsible for the safety of customers and the company.

Key Responsibilities

  • Operate the gate line and provide information and assistance to customers
  • Ensure the safe operation of the gateline
  • Proactively monitor the gateline to reduce ticketless travel and fraud
  • Provide effective customer service and create a positive impression of the company

What We Are Looking For

We are looking for someone who is professional, friendly, and has a can-do attitude. You will need to have excellent communication skills and be able to remain calm under pressure.

Benefits

  • Defined Contribution pension scheme after 2 years
  • Free Travel on GA and 75% discount on other TOCs for leisure travel
  • Free Leisure travel on GA and 75% discount on other TOCS for eligible family members
  • International travel discount card (FIP) for staff and eligible family members after 12 months service
  • GA offers maternity, paternity and adoption leave and time off for prenatal care, as well as shared parental leave after 26 weeks of service
  • GA Hapi Benefits App– our great benefits app which includes discounts across many retailers, days out and dining
  • 24/7 Employee assistance programme, eyecare and flu jab vouchers and access to physiotherapy services
  • Annually issued 12 discount vouchers for family and friends to use
  • Salary Sacrifice schemes such as Cycle to work and Technology scheme (eligible once passing probation)


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