Workshop Operations Manager
2 months ago
Job Summary:
We are seeking a highly motivated and experienced Workshop Supervisor to join our team at HCL Fleet Services, a leading commercial HGV workshop in the UK. As a Workshop Supervisor, you will play a key role in ensuring the smooth and efficient operation of the workshop, overseeing a team of mechanics and technicians, and driving workshop performance.
Key Responsibilities:
- Ensure that all service and repair work is completed to the highest quality standards to meet customer expectations
- Effectively manage the use of equipment, materials, and labor resources to optimize workshop efficiency
- Develop strong relationships with stakeholders and have a deep understanding of the workshop's operational processes
- Utilize IT and technology to drive workshop performance and improve customer satisfaction
- Coach and support the workshop team to develop individual competencies and skills
- Ensure compliance with all Health and Safety procedures and maintain a safe working environment
- Monitor and improve workshop flow to streamline the customer journey and increase productivity
- Possess commercial acumen and a good understanding of the workshop's financials to make informed decisions
- Identify areas for improvement and implement changes to drive business growth and success
Requirements:
- Previous experience in a workshop management role, preferably in a commercial HGV workshop
- Excellent leadership and interpersonal skills to motivate and manage a team of mechanics and technicians
- Strong knowledge of IT and technology to drive workshop performance and improve customer satisfaction
- Good financial acumen to make informed decisions and drive business growth
- Ability to work under pressure and meet deadlines while maintaining a high level of quality and customer satisfaction
- Relevant qualifications in engineering or a related field
About Us:
HCL Fleet Services is a dynamic and innovative company committed to delivering high-quality service to our customers. We offer a competitive salary package and excellent opportunities for career progression in a fast-paced and exciting work environment.
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