Workshop Operations Manager

2 months ago


Croydon, Greater London, United Kingdom Hydro Cleansing Full time

Job Summary:

We are seeking a highly motivated and experienced Workshop Supervisor to join our team at HCL Fleet Services, a leading commercial HGV workshop in the UK. As a Workshop Supervisor, you will play a key role in ensuring the smooth and efficient operation of the workshop, overseeing a team of mechanics and technicians, and driving workshop performance.

Key Responsibilities:

  • Ensure that all service and repair work is completed to the highest quality standards to meet customer expectations
  • Effectively manage the use of equipment, materials, and labor resources to optimize workshop efficiency
  • Develop strong relationships with stakeholders and have a deep understanding of the workshop's operational processes
  • Utilize IT and technology to drive workshop performance and improve customer satisfaction
  • Coach and support the workshop team to develop individual competencies and skills
  • Ensure compliance with all Health and Safety procedures and maintain a safe working environment
  • Monitor and improve workshop flow to streamline the customer journey and increase productivity
  • Possess commercial acumen and a good understanding of the workshop's financials to make informed decisions
  • Identify areas for improvement and implement changes to drive business growth and success

Requirements:

  • Previous experience in a workshop management role, preferably in a commercial HGV workshop
  • Excellent leadership and interpersonal skills to motivate and manage a team of mechanics and technicians
  • Strong knowledge of IT and technology to drive workshop performance and improve customer satisfaction
  • Good financial acumen to make informed decisions and drive business growth
  • Ability to work under pressure and meet deadlines while maintaining a high level of quality and customer satisfaction
  • Relevant qualifications in engineering or a related field

About Us:

HCL Fleet Services is a dynamic and innovative company committed to delivering high-quality service to our customers. We offer a competitive salary package and excellent opportunities for career progression in a fast-paced and exciting work environment.



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