IT Service Management Practice Analyst

4 weeks ago


Swansea, City and County of Swansea, United Kingdom Driver and Vehicle Licensing Agency Full time
Job Summary

We are seeking a highly skilled IT Service Management Practice Analyst to join our team at the Driver and Vehicle Licensing Agency. As an ITSM Practice Analyst, you will be responsible for performing underpinning process tasks and activities involved in the day-to-day operation of all ITSM practices and functions for the services within your team's tower.

Key Responsibilities
  • Apply your knowledge and experience of industry best practice to perform underpinning process tasks and activities involved in the day-to-day operation of all ITSM practices and functions for the services within your team's tower.
  • Contribute to the continual improvement of the overall practices through helping to identify process optimisation opportunities based on your own operational experiences as part of your service tower and assist in the delivery of solutions.
  • Take ownership and adopt a pro-active mindset in your approach to all practice work, ensuring that the underpinning process tasks and activities are ultimately adding value.
  • Engage with stakeholders for these underpinning tasks and activities pro-actively and directly.
  • Understand core technical concepts sufficiently to be able to facilitate and contribute to conversations with technical teams and undertake ITSM practice activities effectively using technical information.
Requirements

We are looking for someone who has a passion for ITSM and enjoys working in a dynamic, innovative way. You will need to have a good level of industry best practice knowledge and experience in ITSM practices and functions. You will also need to be able to communicate well and build positive relationships with a wide range of stakeholders and in particular with engineering teams.

Benefits

As an employee of the Driver and Vehicle Licensing Agency, you will have access to a range of benefits including a competitive salary, a generous employer contribution to your pension scheme, and a range of training and development opportunities. You will also have the opportunity to work in a dynamic and innovative environment with a team of experienced professionals.

Working for the DVLA Digital Team

The DVLA Digital Team is responsible for delivering a range of digital services to the public and other stakeholders. We are committed to delivering high-quality services that meet the needs of our customers and stakeholders. As an employee of the DVLA Digital Team, you will have the opportunity to work on a range of exciting projects and to contribute to the development of our digital services.



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