Shift Manager
1 day ago
Are you a motivated and experienced leader looking to take on a new challenge? We are seeking a skilled Shift Lead to join our team at Conduent Public Sector UK Limited.
About the Role:As a Shift Lead, you will be responsible for leading a team of Customer Service Agents in our Contact Centre. You will be responsible for monitoring, coaching, and supporting your team to achieve KPI targets, while delivering an outstanding level of service to our customers.
Key Responsibilities:- Manage and motivate a team of Customer Service Agents to achieve KPI targets
- Monitor and improve service quality, ensuring high levels of customer satisfaction
- Coach and develop team members to improve their skills and performance
- Manage sickness and absence, ensuring minimal disruption to the team
- Perform performance management, including appraisals and pay reviews
- Manage hiring and termination actions, including training and development
- 33 days annual leave (inclusive of bank holidays)
- Life Assurance x4 annual salary
- Private Dental Plan
- Private Medical Insurance (Aviva)
- EAP including local discount
- Excellent Online Learning Platform
- Cinema Discounts
- Free Eye Tests
Please note that travel and parking information will be provided to successful candidates.
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