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IT Support Specialist
2 months ago
Job Summary
Fruition IT is seeking a skilled IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance of our UK infrastructure.
Main Responsibilities
- Provide first, second, and third lines of response to support issues communicated to the helpdesk
- Administer, support, and maintain UK infrastructure on a daily basis
- Liaise with the third-party first-line team on complex ticket resolution
- Perform routine backups, patch management, and hot fixes
- Provision IT services throughout the organization, both on-premise and cloud offerings
Key Skills and Experience
- Proven experience in first to third-line IT support
- Technical experience with a Microsoft stack (Windows, Azure, Intune, 365, Teams, SharePoint, Exchange)
- Experience working with Cisco/Aruba hardware (Switches/Routers/Access Points)
- Experience in retail, industrial, or commercial industries
- CompTIA+ or CCNA/Security qualifications
About Fruition IT
Fruition IT is a global industrial company with a presence in the UK, US, and Canada. We are committed to providing excellent IT services and support to our clients.