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IT Support Specialist

2 months ago


Northwich, Cheshire, United Kingdom Fruition IT Full time

Job Summary

Fruition IT is seeking a skilled IT Support Engineer to join our team. As a key member of our IT department, you will be responsible for providing technical support and maintenance of our UK infrastructure.

Main Responsibilities

  • Provide first, second, and third lines of response to support issues communicated to the helpdesk
  • Administer, support, and maintain UK infrastructure on a daily basis
  • Liaise with the third-party first-line team on complex ticket resolution
  • Perform routine backups, patch management, and hot fixes
  • Provision IT services throughout the organization, both on-premise and cloud offerings

Key Skills and Experience

  • Proven experience in first to third-line IT support
  • Technical experience with a Microsoft stack (Windows, Azure, Intune, 365, Teams, SharePoint, Exchange)
  • Experience working with Cisco/Aruba hardware (Switches/Routers/Access Points)
  • Experience in retail, industrial, or commercial industries
  • CompTIA+ or CCNA/Security qualifications

About Fruition IT

Fruition IT is a global industrial company with a presence in the UK, US, and Canada. We are committed to providing excellent IT services and support to our clients.