Customer Service Representative

3 weeks ago


United Kingdom Field Management Ireland Full time £23,480
Customer Experience Agent

We are seeking a highly motivated and customer-focused individual to join our dynamic team as a Customer Experience Agent. As a key member of our team, you will be responsible for handling incoming calls from current clients, actively contributing to daily targets and objectives.

Key Responsibilities:
  • Serve as the voice of the business, ensuring an exceptional customer experience.
  • Collaborate within a high-performing team, collectively working towards individual and team targets/goals.
  • Provide comprehensive training to ensure a smooth transition into the role.
  • Demonstrate high motivation, resilience, and a drive to surpass targets.
  • Utilize strong communication and listening skills to align with FMI's mission and values.
Benefits:
  • Commission-based earnings potential of €28,816 per annum.
  • Full-time position with 40 hours per week, €12.70 per hour.
  • Shift Pattern: 8am to 5pm, 9am to 6pm, and 11am to 8pm.
  • Exciting additional incentives potentially worth over €3.5k per year.

As a Customer Experience Agent, you will have the opportunity to engage in outbound calls to existing clients, utilizing your key competencies for effective cross-selling and up-selling. If you are a passionate and driven individual who is committed to delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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